At a Glance
- Tasks: Handle customer enquiries, prepare quotes, and process orders in a dynamic environment.
- Company: Join a busy and growing business in Wimborne with a supportive team.
- Benefits: Enjoy a competitive salary, pension scheme, staff discounts, and 31 days holiday.
- Other info: Full training provided and opportunities for overtime available.
- Why this job: Develop your skills in a specialist industry while providing excellent customer service.
- Qualifications: Customer service experience and strong communication skills are a plus.
Location: Wimborne
Salary: £30,940 per annum (£14.00 per hour)
Hours: Monday to Friday, 8:00am to 5:00pm
Job Type: Full Time, Permanent
TeamJobs are delighted to be recruiting for a Customer Service Coordinator to join a busy and growing business based in Wimborne. This is an excellent opportunity for a highly organised and customer-focused individual to join an established team. You will be responsible for handling customer enquiries, preparing quotations, processing orders, and supporting the day-to-day coordination of concrete services. The role offers variety, responsibility, and the opportunity to develop your knowledge within a specialist industry.
Benefits
- Salary of £30,940 per annum
- Company pension scheme with 3% employer contribution
- Staff discounts on products and services
- 31 days holiday including Bank Holidays
- Additional overtime available where agreed
- Supportive and friendly team environment
- Full training provided on bespoke software systems
The Role
- Provide excellent customer service via telephone and email
- Respond to customer enquiries and website requests efficiently
- Prepare quotations for concrete products and services
- Process customer orders accurately using internal systems
- Assist with the day-to-day coordination of concrete services
- Carry out general administrative duties
- Take customer payments over the phone
- Maintain accurate records and ensure all information is updated correctly
- Work closely with colleagues to deliver a smooth and efficient service
About You
- Previous customer service or sales administration experience would be beneficial
- Concrete industry knowledge or experience would be advantageous but is not essential
- Strong communication and organisational skills
- Confident using Microsoft Office, including Word, Excel and Outlook
- Ability to learn new systems and processes quickly
- A positive and enthusiastic approach to work
- Strong attention to detail
- A reliable team player who enjoys working collaboratively
If you're looking for a varied role where you can build your skills within a supportive and growing business, we'd love to hear from you. To apply, contact TeamJobs on (phone number removed) or submit your CV today.
Customer Service Coordinator in Wimborne Minster employer: Team Jobs - Commercial
Join a thriving team in Wimborne as a Customer Service Coordinator, where you'll enjoy a competitive salary of £30,940 per annum and a supportive work culture that prioritises employee growth. With comprehensive training, generous holiday allowances, and a company pension scheme, this role offers not just a job, but a pathway to develop your skills in a dynamic industry while being part of a friendly and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Wimborne Minster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Team Jobs - Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Team Jobs - Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Wimborne Minster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Team Jobs - Commercial:Your cover letter is your chance to shine! Tell us why you want to work at Team Jobs - Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Team Jobs - Commercial!
How to prepare for a job interview at Team Jobs - Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
