Temp Customer Service Executive

Temporary Customer Service Executive Location: Poole Job Type: Temporary on-going Start Date: ASAP Pay: Hourly rate DOE Are you an experienced Customer Service professional looking for an immediate start opportunity? We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries. Key Responsibilities * Answering incoming calls and responding to customer emails in a professional and timely manner * Managing customer enquiries via live chat * Processing customer returns and refunds * Liaising with customers regarding product availability and order updates * Handling customer complaints and product issues, providing positive and effective resolutions * Supporting additional customer service functions as required * Sharing customer feedback with the wider business * Assisting with improvements to customer service processes and systems * Maintaining accurate customer records and correspondence About You * Previous experience in a customer service, customer support, or customer care role * Excellent communication skills, both written and verbal * Strong telephone manner and customer-facing skills * Positive, proactive approach with excellent problem-solving abilities * Able to work independently and manage workload effectively * Confident using IT systems and databases * Strong attention to detail and organisational skills This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team. #J-18808-Ljbffr