At a Glance
- Tasks: Manage customer accounts and provide technical advice on fire and security systems.
- Company: A respected and growing fire and security business in Hampshire.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Other info: Flexible salary and a chance to build long-term client relationships.
- Why this job: Transition from engineering to account management while using your technical expertise.
- Qualifications: Experience in the Fire & Security industry and strong communication skills.
Location: Hampshire, office based between Southampton & Portsmouth
Salary: £35,000+ (Negotiable DOE)
Hours: Monday to Friday, 8:00am - 4:30pm
Job Type: Full-time, Permanent
Are you an experienced Fire & Security Engineer looking to step away from the tools and move into an office-based, customer-focused role? We're recruiting for a Technical Account Executive to join a growing and well-established fire and security business. This is an excellent opportunity for someone with a strong technical background in intruder alarms, CCTV and access control who wants to develop their career in account management while continuing to use their technical expertise.
You’ll be the technical point of contact for existing customers, building long-term relationships, advising on solutions and ensuring projects and service requirements are delivered to a high standard.
The Role
Working from the company's office, you’ll support an established customer base by providing technical advice, managing client accounts and liaising with engineers and internal teams to ensure the best possible service.
Key Responsibilities
- Manage and develop relationships with existing customers.
- Provide technical guidance on fire and security systems, including intruder alarms, CCTV and access control.
- Prepare quotations and recommend suitable solutions based on customer requirements.
- Coordinate with engineering teams to ensure work is planned and completed efficiently.
- Manage customer enquiries from initial contact through to completion.
- Identify opportunities to enhance existing customer systems and services.
- Deliver an outstanding customer experience while building long-term client relationships.
About You
- Previous experience within the Fire & Security industry is essential.
- Strong technical knowledge of intruder alarms, CCTV and access control systems.
- An engineering background is highly desirable, particularly for candidates looking to move into account management.
- Excellent communication and relationship-building skills.
- Commercial awareness and the ability to understand customer requirements.
- Organised, proactive and able to manage multiple priorities.
- A genuine desire to build a long-term career in account management.
What’s on Offer
- Salary from £35,000+, with flexibility for the right candidate.
- Monday to Friday working hours (8:00am - 4:30pm)
- Ongoing training and professional development.
- Supportive team environment within a respected and growing business.
- The opportunity to use your technical knowledge in a varied and rewarding customer-facing role.
If you’re an experienced Fire & Security professional ready to take the next step away from engineering and into a technical account management position, we’d love to hear from you. Apply today with your CV.
Technical Account Executive employer: Team Jobs - Commercial
Join a dynamic and supportive team as a Service Desk Advisor in Bournemouth, where your commitment to exceptional customer service will be valued and rewarded. With competitive salaries, generous annual leave, and ample opportunities for career development, you'll thrive in a modern office environment that fosters collaboration and growth. Enjoy unique benefits like company events, performance-related salary reviews, and a focus on employee well-being, making this an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Executive
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Team Jobs - Commercial and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Team Jobs - Commercial.
We think you need these skills to ace Technical Account Executive
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Team Jobs - Commercial will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Team Jobs - Commercial specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Team Jobs - Commercial
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Team Jobs - Commercial. It shows you’re proactive about your professional development!
