SWEDISH CARELINE ADVISOR

Careline Advisor - Swedish Speaker Location: Canary Wharf, London Salary: Competitive Job Type: Full-Time | Permanent TeamJobs are recruiting for a fluent Swedish-speaking Careline Advisor to join a busy customer care team supporting a well-known international food and nutrition brand. This is a customer-focused role where you ll be the first point of contact for consumers across the Nordic market, helping with product queries, complaints and general support. You ll be speaking with customers across different contact channels, taking ownership of their queries and making sure they receive a friendly, empathetic and professional service from start to finish. What you ll be doing Responding to customer queries and complaints in Swedish and English Supporting consumers with questions relating to a range of food and nutrition products Taking ownership of customer queries and following them through to resolution Providing clear, helpful and empathetic responses across different communication channels Recording accurate customer and case information on internal systems Working closely with colleagues and specialist teams to resolve more complex queries Following established customer care, quality and data protection processes Working towards agreed customer satisfaction, quality, productivity and accuracy targets Building your product knowledge through ongoing training and development What we ...