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- Tasks: Assist customers in booking holidays and provide exceptional service via calls and live chat.
- Company: Join a leading holiday brand in Europe, based in Canary Wharf, London.
- Benefits: Enjoy uncapped commission, corporate discounts, and a stylish staff room.
- Why this job: Be part of a vibrant team that values energy, empathy, and career growth.
- Qualifications: Fluency in French, Spanish, and English; customer service experience is a plus.
- Other info: Hybrid work model with full training provided and smart casual dress code.
Trilingual Sales & Customer Service Agent (French, Spanish & English) Canary Wharf, London (Hybrid - 3 days in office) £13.25/hr + Uncapped Commission Full-Time | 40 hrs/week | Mon-Sat Shifts
Are you fluent in French, Spanish, and English? Do you love helping customers and have a natural talent for sales? Join us supporting one of Europe's leading holiday brands!
What You'll Do:- Handle inbound calls from European customers
- Manage bookings - create, confirm, modify or cancel
- Engage via live chat and provide outstanding service
- Upsell additional products and extended stays
- Understand customer needs and turn interest into bookings!
- Fluent in French, Spanish & English (spoken & written)
- Friendly, proactive and sales-driven
- Excellent communication and multitasking skills
- Previous customer service or call centre experience is a plus
- Product and systems training
- Sales techniques
- Customer service excellence
- Uncapped commission paid monthly
- Corporate discounts (gyms, restaurants, bars)
- Onsite refreshments & stylish staff room
- Career progression - from agent to management
- Eye test vouchers, incentive prizes & NVQs
- 20 days annual leave + bank holidays (+1 day/year of service, up to 5 extra)
- Smart casual dress code
Make your mark at a company that rewards energy, empathy and enthusiasm. Apply now to be part of our team!
Sales & Customer Service (French, Spanish & English) employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service (French, Spanish & English)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in French, Spanish, and English, make sure you can switch between these languages effortlessly. Practising common customer service phrases and sales techniques in all three languages will give you an edge.
✨Tip Number 2
Familiarise yourself with the holiday industry. Research the company and its offerings to understand what customers might be looking for. This knowledge will help you engage with customers more effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 3
Prepare for role-playing scenarios. In a sales and customer service position, you may encounter various customer situations. Practising how to handle different types of calls or chats can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Showcase your sales skills! Think of examples from your past experiences where you successfully upsold products or provided exceptional customer service. Being able to share these stories will highlight your suitability for the role and your proactive approach.
We think you need these skills to ace Sales & Customer Service (French, Spanish & English)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French, Spanish, and English. Mention specific experiences where you used these languages, especially in customer service or sales contexts.
Showcase Customer Service Experience: If you have previous experience in customer service or call centres, detail your responsibilities and achievements. Use metrics if possible, such as customer satisfaction scores or sales targets met.
Demonstrate Sales Ability: Include examples of how you've successfully upsold products or services in the past. This could be through specific scenarios or achievements that highlight your sales-driven mindset.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'proactive', 'multitasking', and 'customer needs', to show you're a perfect fit for the role.
How to prepare for a job interview at Team Jobs - Commercial
✨Showcase Your Language Skills
Since the role requires fluency in French, Spanish, and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in each language, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
If you have previous experience in customer service or a call centre, make sure to discuss specific examples of how you handled customer inquiries or resolved issues. This will show that you understand the importance of excellent service and can apply your skills effectively.
✨Prepare for Sales Scenarios
Expect to be asked about your sales techniques and how you would upsell products. Think of examples from your past experiences where you successfully turned a customer's interest into a sale, and be ready to share these stories.
✨Demonstrate Your Proactive Attitude
The company values a friendly and proactive approach, so convey your enthusiasm for helping customers. Share instances where you took the initiative to improve a customer's experience or went above and beyond to meet their needs.
