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- Tasks: Assist customers with holiday bookings and handle sales inquiries.
- Company: Join a leading holiday provider in the vibrant Canary Wharf, London.
- Benefits: Earn £13.25 per hour plus uncapped commission and enjoy a comprehensive benefits package.
- Why this job: Great career progression opportunities and a supportive team culture await you.
- Qualifications: Fluency in French, Spanish, and English is essential; customer service experience is a plus.
- Other info: Enjoy staff discounts, charity events, and a smart casual dress code.
The predicted salary is between 27600 - 38400 £ per year.
Location: Canary Wharf, London
Salary: £13.25 per hour + uncapped commission (OTE £5,000 per year)
Job Type: Full-time, 40 hours per week
Hours: Monday to Friday (8 am - 7 pm) and Saturday (8 am - 6 pm)
TeamJobs is hiring a Trilingual Sales & Customer Service Agent to support a leading holiday provider. This role involves handling inbound sales and customer service enquiries, assisting customers with their holiday bookings, and providing excellent support while driving sales.
What's in It for You?
- Competitive Pay - £13.25 per hour
- Uncapped Commission - Realistic OTE of £5,000 per year
- Career Progression - Opportunities to advance to roles such as Senior Agent, Trainer, and Team Manager
- Full Training Provided - Sales techniques, customer service, and product knowledge
- Comprehensive Benefits Package - Including life insurance, eye test vouchers, and corporate discounts
Key Responsibilities:
- Handling inbound calls for sales and customer service
- Understanding customer needs and offering tailored holiday solutions
- Managing bookings, including modifications, cancellations, and confirmations
- Upselling additional services and extended stays
- Assisting customers via live chat with product and booking enquiries
What We're Looking For:
- Fluent in French, Spanish, and English
- A natural ability to drive sales and engage with customers
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Previous experience in customer service or sales is desirable
Additional Benefits:
- Staff discounts, incentives, and prizes
- Charity fundraising days and team events
- Smart casual dress code
- 20 days holiday plus bank holidays (increasing with service)
This is a fantastic opportunity to join a fast-paced and supportive team. If you have the language skills and a passion for customer service and sales, apply today.
Sales & Customer Service Agent - French, Spanish & English employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Agent - French, Spanish & English
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in French, Spanish, and English, make sure you can confidently switch between these languages. Practising common customer service phrases and sales techniques in all three languages will give you an edge.
✨Tip Number 2
Familiarise yourself with the holiday industry. Research popular destinations, current travel trends, and customer preferences. This knowledge will help you engage with customers more effectively and demonstrate your passion for the role during interviews.
✨Tip Number 3
Prepare for role-playing scenarios. In sales and customer service, you'll often need to think on your feet. Practising how to handle various customer inquiries or objections in a friendly and persuasive manner will showcase your skills during the interview process.
✨Tip Number 4
Network with professionals in the industry. Join relevant online forums or social media groups where you can connect with others in sales and customer service. This can provide valuable insights and potentially lead to referrals for the position at StudySmarter.
We think you need these skills to ace Sales & Customer Service Agent - French, Spanish & English
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French, Spanish, and English. Mention any relevant experiences where you used these languages, especially in customer service or sales contexts.
Showcase Sales Experience: If you have previous experience in sales, detail your achievements and how you successfully engaged with customers. Use specific examples to demonstrate your ability to drive sales and meet targets.
Tailor Your CV: Customise your CV to align with the job description. Highlight skills such as communication, attention to detail, and multitasking abilities that are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and sales. Explain why you are interested in this position and how your skills make you a perfect fit for the team.
How to prepare for a job interview at Team Jobs - Commercial
✨Showcase Your Language Skills
Since the role requires fluency in French, Spanish, and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in each language, so practice speaking clearly and confidently.
✨Highlight Your Sales Experience
Discuss any previous experience you have in sales or customer service. Be ready to share specific examples of how you've successfully engaged customers, handled objections, or upsold products. This will show that you understand the sales process and can drive results.
✨Understand the Company and Its Products
Research the holiday provider and their offerings before the interview. Familiarise yourself with their services, popular destinations, and any recent news. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about how you would handle difficult situations, such as an unhappy customer or a booking error, and be ready to explain your thought process.
