Sales & Customer Service Agent - French & English

Bilingual Sales & Customer Service Agent – French & English

Interested in this role You can find all the relevant information in the description below.

Location: Canary Wharf, London
Salary: £12.30 per hour + uncapped commission (OTE £5,000 per year)
Job Type: Full-time, 40 hours per week
Hours: Monday to Friday (8 am – 7 pm) and Saturday (8 am – 6 pm)

TeamJobs is hiring a Bilingual Sales & Customer Service Agent to support a leading holiday provider. This role involves handling inbound sales and customer service enquiries, assisting customers with their holiday bookings, and providing excellent support while driving sales.

What\’s in It for You?

Competitive Pay – £12.30 per hour

Uncapped Commission – Realistic OTE of £5,000 per year

Career Progression – Opportunities to advance to roles such as Senior Agent, Trainer, and Team Manager

Full Training Provided – Sales techniques, customer service, and product knowledge

Comprehensive Benefits Package – Including life insurance, eye test vouchers, and corporate discounts

Key Responsibilities:

Handling inbound calls for sales and customer service

Understanding customer needs and offering tailored holiday solutions

Managing bookings, including modifications, cancellations, and confirmations

Upselling additional services and extended stays

Assisting customers via live chat with product and booking enquiries

What We\’re Looking For:

Fluent in French and English

A natural ability to drive sales and engage with customers

Excellent communication and interpersonal skills

Strong attention to detail and multitasking abilities

Previous experience in customer service or sales is desirable

Additional Benefits:

Staff discounts, incentives, and prizes

Charity fundraising days and team events

Smart casual dress code

20 days holiday plus bank holidays (increasing with service)

This is a fantastic opportunity to join a fast-paced and supportive team. If you have the language skills and a passion for customer service and sales, apply today

INDCP