Office Manager in Poole

TeamJobs are working with an established and growing product-based business in Poole who are looking for an experienced Office Manager to take ownership of the day-to-day running of their busy sales office. This is a key operational role managing a team of six and ensuring everything behind the sales function runs smoothly - from order accuracy and pricing through to systems, reporting, customer service and internal processes.

We're looking for someone who is naturally organised, commercially aware and exceptionally detail-focused. You'll be comfortable managing people, challenging mistakes and ensuring processes are followed in a fast-moving B2B environment.

The Role

• Managing and coordinating the day-to-day workload of a six-person sales team.
• Overseeing the full sales order process from enquiry and quotation through to order, despatch and invoicing.
• Ensuring orders are accurately processed through Sage 200.
• Checking quotations, pricing and orders before release.
• Maintaining pricing structures, customer-specific pricing and discount controls.
• Monitoring margins and identifying orders falling below agreed levels.
• Running short daily team meetings to identify order, stock and delivery issues.
• Managing holiday, absence and telephone/enquiry cover across the team.
• Maintaining high standards of customer service across telephone and email communication.
• Acting as the first escalation point for customer complaints, delivery issues and disputed invoices.
• Maintaining accurate customer and sales data across Sage 200 and HubSpot CRM.
• Producing weekly and monthly reports covering sales, margins, errors, credits, conversion rates and response times.
• Identifying opportunities to improve processes, systems and workflows.
• Maintaining process documentation and ensuring procedures are consistently followed.
• Supporting office-based health & safety requirements.
• Supporting local HR administration including probation reviews, appraisals and documented performance conversations.

What We're Looking For

• Previous experience managing or coordinating a sales office, internal sales team or order-processing function.
• Experience within a product-based B2B environment, such as manufacturing, distribution, wholesale or trade supply.
• Strong experience with an ERP/order-processing system such as Sage 200.
• Experience managing pricing, discounts and margins.
• Previous responsibility for maintaining accurate systems and data.
• The confidence to hold a team accountable for accuracy and process.
• Strong organisational skills with the ability to manage multiple priorities and interruptions.
• Excellent written and verbal communication skills.
• Intermediate Excel skills, including lookups and pivot tables.
• A calm and professional approach when handling customer escalations.
• Experience using HubSpot or another CRM system would be beneficial.
• You'll be someone who spots the incorrect figure, wrong product code or pricing discrepancy before it becomes a problem.
• You'll enjoy bringing structure to a busy environment, improving processes and making sure things are done properly rather than repeatedly firefighting the same issues.
• You'll also be confident enough to challenge when necessary, while remaining approachable and supportive to the team.

Salary: Circa £42,000 per annum, depending on experience

Location: Poole, Dorset - office based

Hours: Monday-Friday, 8:30am-5:30pm

Contract: Permanent, full-time

If you're an experienced Office Manager, Sales Office Manager or Internal Sales Team Leader looking for a role where you can genuinely take ownership of how a busy commercial function operates, we'd love to hear from you. Apply today or contact TeamJobs for more information.