At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join a fast-paced business in Poole with a focus on customer satisfaction.
- Benefits: Competitive salary up to £36,000, full-time hours, and career growth opportunities.
- Other info: Thriving environment for proactive problem-solvers who enjoy teamwork.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in customer service leadership and strong communication skills.
Location: Poole
Salary: Up to £36,000 DOE
Job Type: Permanent, Full Time
Hours: 40 hours per week
Are you an experienced customer service professional with strong leadership skills? TeamJobs is recruiting for a Customer Services Team Leader to join a busy and fast-paced business based in Poole. This is an excellent opportunity for someone who thrives in a customer-focused environment, enjoys leading a team, and is passionate about delivering exceptional service.
The Role
As Customer Services Team Leader, you will oversee a team of Customer Experience Associates, ensuring customers receive a first-class experience across both phone and email communications. You will be responsible for driving performance, maintaining service standards, supporting projects, and ensuring operational processes run smoothly.
Key responsibilities include:
- Leading, motivating and developing the Customer Services team
- Ensuring all customer enquiries are handled professionally and efficiently
- Managing incoming telephone and email communications
- Supporting customer account management and query resolution
- Processing orders received through online platforms, email and customer portals
- Maintaining accurate records across CRM and ERP systems
- Monitoring team performance against service level agreements and KPIs
- Managing internal projects and driving process improvements
- Coordinating the setup of new customer requirements and product information
- Producing accurate documentation and commercial invoices
- Working closely with internal departments to ensure excellent customer outcomes
What We're Looking For
The successful candidate will have:
- Previous experience in a Customer Service Team Leader or Supervisory role
- Strong customer service and account management skills
- Excellent communication skills, both written and verbal
- Experience managing KPIs and driving team performance
- Strong organisational and project management abilities
- High attention to detail and accuracy
- Confident IT skills, including CRM systems and Microsoft Excel
- The ability to prioritise workloads and manage multiple tasks simultaneously
- A proactive, solutions-focused approach
- A positive and supportive leadership style
About You
You’ll be someone who genuinely enjoys helping customers and supporting your team to succeed. You’ll be calm under pressure, highly organised, and able to balance competing priorities while maintaining excellent service standards. A natural problem-solver, you’ll take ownership of challenges, drive continuous improvement, and lead by example every day.
If you’re looking for your next leadership opportunity within customer services, we’d love to hear from you.
Customer Services Team Leader in Poole employer: Team Jobs - Commercial
At TeamJobs, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to excel. As a Customer Services Team Leader in Poole, you will benefit from competitive salary packages, ongoing professional development opportunities, and a collaborative environment where your leadership skills can shine. Join us to make a meaningful impact while enjoying the vibrant community and beautiful surroundings of Poole.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader in Poole
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated your team or solved a tricky customer issue. These anecdotes will help you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Services Team Leader in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Services Team Leader role. Highlight your leadership experience and any achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and leadership, and explain why you’re the perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements, especially those related to KPIs and team performance. Numbers speak volumes, so if you’ve improved customer satisfaction scores or led successful projects, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Team Jobs - Commercial
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s customer service philosophy and any recent projects or changes. This shows that you’re genuinely interested and have done your homework.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle difficult customer situations. Share stories that highlight your proactive approach and solutions-focused mindset. This will show that you can maintain high service standards even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, current challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if it’s the right fit for you.
