At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a thriving business in Poole focused on exceptional customer experiences.
- Benefits: Competitive salary, Monday to Friday work schedule, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
TeamJobs are delighted to be recruiting for a Customer Experience Executive to join a growing and well-established business based in Poole. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced environment. You'll play a key role in supporting both direct consumers and wholesale customers, ensuring every interaction reflects the company's commitment to outstanding customer experience.
What you'll be doing
- Customer Experience (B2C)
- Responding to customer enquiries regarding products, orders, returns and exchanges
- Providing product advice, sizing guidance and stock information
- Managing customer complaints and finding effective resolutions
- Handling Trustpilot and product reviews, identifying opportunities to improve customer satisfaction
- Managing chargebacks and disputes across Shopify and PayPal
- Supporting marketplace customers and ensuring service level agreements are met
- Maintaining accurate customer records and order information
- Customer Experience (B2B & Wholesale)
- Supporting wholesale customers with order queries, deliveries and account information
- Processing new orders, amendments and credit notes
- Providing order data, pricing information and product details
- Working closely with internal departments including Operations, Marketing, Production and Finance
- Operational Support
- Supporting internal order processing and stock management
- Assisting with wholesale and clearance order administration
- Maintaining customer accounts within Sage200
- Identifying trends and recurring issues to help improve processes and customer experience
- Supporting trade shows and sales launches when required
What we're looking for
- Essential
- Previous experience in a customer service, customer support or contact centre environment
- Excellent written and verbal communication skills
- Strong telephone manner and professional email etiquette
- Ability to manage multiple priorities effectively
- Strong problem-solving skills and attention to detail
- Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word
- Experience using customer service or order management systems
- Desirable
- Experience supporting both B2C and B2B customers
- Knowledge of e-commerce platforms and fulfilment processes
- Experience using Sage200 and/or eDesk
About you
- We're looking for someone who is:
- Customer focused and passionate about delivering excellent service
- Positive, professional and approachable
- Highly organised with strong attention to detail
- Comfortable working in a busy, fast-paced environment
- A collaborative team player who enjoys working across departments
If you're looking for an opportunity to join a growing business where customer experience is at the heart of everything they do, we'd love to hear from you. Apply today or contact TeamJobs for more information.
Customer Experience Executive in Poole employer: Team Jobs - Commercial
Join a dynamic and supportive team in Poole, where your passion for exceptional customer service will be valued and nurtured. With a strong focus on employee growth and development, this well-established business offers a collaborative work culture that encourages innovation and teamwork. Enjoy a competitive salary and the opportunity to make a meaningful impact in a fast-paced environment dedicated to outstanding customer experiences.
