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- Tasks: Support lottery customers via calls, emails, and live chats in German and English.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy hybrid working, flexible shifts, and a supportive team culture.
- Why this job: Make a real impact on customers' lives while growing your skills in a fun environment.
- Qualifications: Strong communication skills and a problem-solving mindset; call centre experience is a plus.
- Other info: Flexible shifts available from 8am to 8pm, Monday to Saturday.
Ready to bring your language skills to an exciting customer experience role? We are on the lookout for a German & English speaking Customer Experience Consultant to join a friendly, fast-paced team supporting lottery customers across Germany.
What you'll do:
- Handle inbound calls, emails and live chats - no query too big or small!
- Provide personalised support that makes every customer interaction memorable
- Work flexibly across shifts between 8am - 8pm (Mon - Sat)
What you'll bring:
- A great telephone manner and top-notch written communication
- Strong customer service skills - with a problem-solving mindset
- Good numeracy and literacy
- Previous call centre experience is a bonus, but not essential
Why join?
- Hybrid working with lots of flexibility
- Supportive and fun team culture
- Real opportunities for growth and progression
- Make a real difference in customers' day-to-day experiences
Sound like your next move? Apply now and start creating exceptional customer moments!
Multilingual Customer Experience Consultant - GERMAN employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Experience Consultant - GERMAN
✨Tip Number 1
Brush up on your German and English language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with common customer queries related to lottery services. Understanding the typical issues customers face will allow you to demonstrate your problem-solving mindset effectively.
✨Tip Number 3
Prepare for role-play scenarios that might come up during the interview. Being able to showcase your telephone manner and communication skills in a practical setting can really set you apart.
✨Tip Number 4
Research StudySmarter and our values. Showing that you align with our supportive and fun team culture can make a positive impression and highlight your enthusiasm for the role.
We think you need these skills to ace Multilingual Customer Experience Consultant - GERMAN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills, particularly in German and English. Emphasise any previous customer service experience and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various customer queries. Mention your problem-solving mindset and how you can contribute to creating exceptional customer moments.
Highlight Relevant Experience: If you have call centre experience, be sure to detail it. Even if you don't, include any roles where you've demonstrated strong communication skills and customer support, as these are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Team Jobs - Commercial
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or handle a mock customer query in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service, even if it's not from a call centre. Share specific examples of how you've resolved customer issues or provided exceptional service to showcase your problem-solving mindset.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses on how you would handle difficult customers or unexpected situations, as this will demonstrate your readiness for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and growth opportunities. Inquire about team dynamics or training programmes, which can reflect your eagerness to contribute and grow within the company.
