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- Tasks: Assist airline customers with bookings, changes, and inquiries via phone and email.
- Company: Join a leading airline company in the heart of Canary Wharf, London.
- Benefits: Earn £12.50 per hour with flexible part-time hours and potential for permanent placement.
- Why this job: Perfect for those who love travel and want to make a difference in customer experiences.
- Qualifications: Japanese-speaking with strong customer service skills; Amadeus GDS experience preferred.
- Other info: Work 20 hours a week, Monday to Friday, with shifts between 1:00 AM - 9:00 PM.
Part-Time Airline Customer Care Adviser (Japanese-Speaking) - Temporary to Permanent
Location: Canary Wharf, London
Salary: £12.50 per hour
Hours: 20 hours per week, Monday - Friday (shifts between 1:00 AM - 9:00 PM)
We are looking for a Japanese-speaking Customer Care Adviser to join our client on a temporary to permanent contract. In this role, you will assist airline customers with flight bookings, changes, baggage inquiries, and general customer service support via phone and email.
Key Requirements:
- Experience using Amadeus GDS is preferred
- Strong customer service skills in a fast-paced environment
- Professional telephone manner and attention to detail
- Airline or travel industry experience preferred
If you are proactive, detail-oriented, and passionate about providing excellent customer service, apply now!
Japanese Customer Service Advisor employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Amadeus GDS system. If you have access to any online tutorials or training resources, make sure to utilise them. Being able to demonstrate your knowledge of this system during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the airline industry. Role-playing with a friend can help you articulate your responses clearly and confidently, showcasing your ability to handle customer inquiries effectively.
✨Tip Number 3
Research the company and its values thoroughly. Understanding their approach to customer service and how they operate will allow you to tailor your responses in the interview, demonstrating that you are a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the company. Inquiring about team dynamics or specific challenges faced in customer service can highlight your proactive attitude and eagerness to contribute positively.
We think you need these skills to ace Japanese Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in the airline or travel industry. Emphasise any roles where you used Amadeus GDS or similar systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your Japanese language skills and how they will benefit the role.
Highlight Key Skills: In your application, clearly outline your strong customer service skills, professional telephone manner, and attention to detail. Use specific examples from past experiences to demonstrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Team Jobs - Commercial
✨Brush Up on Your Japanese
Since the role requires fluency in Japanese, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency, especially in customer service scenarios.
✨Familiarise Yourself with Amadeus GDS
If you have experience with Amadeus GDS, be ready to discuss it in detail. If not, take some time to learn the basics, as this knowledge could set you apart from other candidates.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you successfully resolved issues or went above and beyond for a customer.
✨Understand the Airline Industry
Research the airline and travel industry trends. Being knowledgeable about current events and challenges in the sector can demonstrate your passion and commitment to the role.
