Installations And Service Professional

Installations and Service Professional (remote based role)

Stoke-on-Trent area to also cover Birmingham and Blackpool

• Permanent, £27,000 – £30,000
• Applicants MUST be able to drive, be happy to travel/cover their territory
• Company-provided van, laptop, phone, tools, uniform and travel expenses
• Collaborative and supportive work environment

My client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology.

Now looking to hire an additional Installations and Service Professional within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident \”handy person\” someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards.

We are looking for someone in the Stoke-on-Trent area to also cover Birmingham and Blackpool. A position that requires daily travel to different locations, providing you with a dynamic and varied work environment.

Responsibilities and required skills

• Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills).
• Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers.
• IT: Confident with MS packages, ability to complete online documentation accurately.
• Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met.
• Planning: staying ahead of the game and ensuring that plans are achieved.
• Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges.
• Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy.
• Driving licence: a full UK driving licence is a must!
• Strong English language skills, both verbal and written, are essential for this role.
• DBS all candidates will be asked to complete a DBS check – not required to apply.

Further Benefits include:

• 25 Days Holiday + bank holidays + your birthday
• Health Plan (dental, optical, physio etc)
• Opportunities for professional growth and development