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- Tasks: Lead the Client Support Team and enhance customer service strategies.
- Company: Join a global leader in data-driven insights for the construction industry.
- Benefits: Enjoy occasional travel, competitive salary, and opportunities for professional growth.
- Why this job: Shape exceptional client experiences and drive impactful change in the construction sector.
- Qualifications: Experience in customer support management and a passion for client success required.
- Other info: Flexibility to work from either Bournemouth or Newcastle office occasionally.
The predicted salary is between 36000 - 60000 £ per year.
TeamJobs are looking for a Customer Support Manager! The ideal candidate will be happy travelling to either the Bournemouth or Newcastle office on an occasional basis. About Our Client They are a global leader in delivering data-driven insights to the construction industry. As the construction industry faces evolving complexities and shifting priorities, they are here to help it navigate change with cutting-edge technology and industry-leading insights. Their mission? To empower businesses to sell more effectively, operate more efficiently, and build sustainably, creating a better world for everyone. The Role Our client is looking for an experienced Customer Support Manager to lead the Client Support Team across the UK and Ireland. You'll play a pivotal role in shaping their customer service strategy and ensuring their position as an industry leader in delivering exceptional client experiences. Responsibilities Drive client retention through exceptional customer experiences. Develop proactive processes for client onboarding, training, and support. Take ownership of customer issues, seeing problems through to resolution. Create and harmonise service procedures, policies, and standards. Maintain accurate records and document customer interactions. Analyse service performance and generate actionable reports. Recruit, mentor, and develop high-performing customer service agents. Stay updated on industry trends and implement best practices. Optimise r…
Customer Support Manager employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager
✨Tip Number 1
Familiarize yourself with the construction industry and its current challenges. Understanding the specific needs and pain points of clients in this sector will help you demonstrate your value during discussions.
✨Tip Number 2
Highlight your experience in developing customer service strategies. Be prepared to discuss specific examples where you've successfully improved client retention or enhanced customer experiences in previous roles.
✨Tip Number 3
Showcase your leadership skills by sharing instances where you've mentored or developed team members. This will illustrate your capability to build a high-performing customer support team.
✨Tip Number 4
Stay updated on the latest trends in customer support technology. Being knowledgeable about tools and best practices will position you as a forward-thinking candidate who can drive innovation in the role.
We think you need these skills to ace Customer Support Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer support management. Include specific examples of how you've driven client retention and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the construction industry. Mention how you can contribute to the company's mission of empowering businesses and enhancing client experiences.
Highlight Leadership Skills: Since the role involves mentoring and developing a team, be sure to highlight your leadership experience. Provide examples of how you've successfully led teams and improved service standards in past positions.
How to prepare for a job interview at Team Jobs - Commercial
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for customer support during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
As a Customer Support Manager, you'll need to lead a team effectively. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed team members in the past.
✨Highlight Your Problem-Solving Abilities
The role requires taking ownership of customer issues. Prepare to share stories that showcase your problem-solving skills, particularly how you resolved challenging customer situations and improved processes.
✨Stay Informed About Industry Trends
Research current trends in customer support and the construction industry. Being knowledgeable about best practices will demonstrate your commitment to staying ahead and your ability to implement innovative solutions.
