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- Tasks: Engage with supporters, answer queries, and ensure positive experiences for a charity event.
- Company: Join a major UK charity dedicated to impactful fundraising and community support.
- Benefits: Earn £12.30/hr plus bonuses, enjoy discounts, free fruit, and career development opportunities.
- Why this job: Make a difference while developing skills in a supportive and rewarding environment.
- Qualifications: Strong communication skills, empathy, multitasking abilities, and previous customer service experience preferred.
- Other info: Flexible working hours with occasional Saturday shifts; perfect for students seeking meaningful work.
The predicted salary is between 22603 - 22603 £ per year.
Customer Service Agent Ringwood | £12.30/hr + Bonus (£28,254 OTE) | Full-Time (40hrs/week) Are you passionate about making a difference and delivering exceptional customer service? We are looking for friendly, motivated individuals to support a major UK charity\’s national fundraising campaign through meaningful supporter engagement. What You\’ll Be Doing: As a Customer Service Agent, you will be the first point of contact for supporters participating in a well-known charity event. You will help encourage continued participation and ensure every interaction leaves a positive impression. Your key responsibilities will include: Responding to supporter enquiries via phone, email, and social media Logging interactions and outcomes in a CRM system Managing email inboxes and social media posts Troubleshooting and escalating when necessary Providing excellent service that encourages repeat participation What We\’re Looking For: Excellent communication skills – written and verbal Emotionally resilient, empathetic, and professional Multitasking abilities in a fast-paced environment Team player who can also work independently Previous customer service experience is beneficial What You\’ll Get: £12.30 per hour + typical bonus of £200/month On-Target Earnings of £28,254/year 50% off selected public transport Discounted gym membership Free fruit, cycle-to-work scheme, and eye care vouchers Campaign incentives, recognition & prizes £500 referral bonus Career development and training provided Working Hours: Monday to Friday: 9am-5:30pm Occasional Saturday shifts (email support only) Flexibility may be required for evenings/weekends during peak periods Apply Today and Be Part of Something Meaningful Help make a real difference in people\’s lives while growing your skills in a supportive, rewarding environment. INDCP
Customer Service Agent employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding what drives the organisation will help you connect with supporters and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing common customer service scenarios can prepare you for the types of enquiries you might face.
✨Tip Number 3
Showcase your multitasking abilities by discussing any relevant experiences where you've successfully managed multiple tasks. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of the charity. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, emotional resilience, and any previous roles that required multitasking in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to support a charity. Mention specific examples of how you've positively impacted customer experiences in the past.
Highlight Key Skills: In your application, clearly outline your excellent written and verbal communication skills. Provide examples of how you've successfully managed enquiries and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Team Jobs - Commercial
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns perfectly with the charity's mission.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would handle various customer interactions, showcasing both your verbal and written communication skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and emotional resilience. Think of past experiences where you successfully managed difficult situations or complaints, and be ready to discuss them in detail.
✨Highlight Teamwork and Independence
This role requires a balance of teamwork and independent work. Be ready to share examples of how you've collaborated with colleagues in the past, as well as instances where you've taken initiative on your own to achieve positive outcomes.
