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- Tasks: Join our team to deliver exceptional customer service and solve problems creatively.
- Company: Be part of a vibrant Customer Contact Centre in Ringwood, focused on customer satisfaction.
- Benefits: Enjoy hybrid work options and competitive pay rates, with shifts from Wednesday to Sunday.
- Why this job: This role offers a chance to make a real impact on customer experiences in a fun environment.
- Qualifications: Previous customer service experience is a plus; strong communication and problem-solving skills are essential.
- Other info: Shifts are 8.5 hours between 8am and 10pm, with weekend availability required.
Job Title: Customer Service Advisor Salary: £11.55 per hour OR £14.55 PER HOUR for the Out of Hours role 10pm to 8am Location: Ringwood Shifts: 5 days a week (Wednesday to Sunday, weekends mandatory) Shift Times: 8.5-hour shifts between 8am and 10pm HYBRID AVAILABLE Do you have a passion for delivering standout customer service and a flair for problem-solving? We're on the lookout for enthusiastic and dedicated Customer Service Advisors to join an exciting, new team in Ringwood. WHAT'S THE ROLE? Join a vibrant Customer Contact Centre where you'll handle a range of customer interactions – from booking queries to memberships and special event inquiries. Your mission? To make sure every customer experience is as seamless and enjoyable as possible. WHAT YOU'LL BE DOING: Responding to customer inquiries across multiple channels. Ensuring top-tier service is maintained to meet team targets. Managing membership accounts and handling customer feedback. Delivering clear and friendly communication. Collaborating with different departments to find the best solutions.WHAT WE'RE LOOKING FOR: Previous experience in Customer Service or Call Centre roles is a plus. A proven track record of delivering exceptional customer care. Calm and adaptable under pressure with a problem-solving mindset. Strong communication skills across all channels. Self-driven, proactive, and a true team player. If you are interested please call Ebony on (phone number removed) INDCP
Customer Service Advisor DAY OR NIGHTS employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor DAY OR NIGHTS
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you handled challenging situations and delivered exceptional service, as this will resonate well with our team.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and practice your responses. Being able to demonstrate your problem-solving skills in real-time will show us that you're ready for the role.
✨Tip Number 3
Since the role requires collaboration with different departments, think of examples where you've successfully worked in a team. This will help us see your ability to communicate and cooperate effectively.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since weekends are mandatory, showing that you're open to working various hours will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor DAY OR NIGHTS
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service or call center roles. Use specific examples that showcase your ability to deliver exceptional customer care.
Showcase Problem-Solving Skills: Demonstrate your problem-solving mindset by including examples of how you've successfully handled customer inquiries or resolved issues in the past.
Tailor Your Communication Style: Since strong communication skills are essential for this role, ensure your application reflects a clear and friendly tone. This will help convey your suitability for the position.
Express Enthusiasm: Convey your passion for delivering standout customer service in your cover letter. Let them know why you are excited about the opportunity to join their team in Ringwood.
How to prepare for a job interview at Team Jobs - Commercial
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you approached finding solutions.
✨Communicate Clearly and Confidently
Practice clear and friendly communication. During the interview, ensure that you articulate your thoughts well and maintain a positive tone, as this reflects the communication style expected in the role.
✨Be Ready to Collaborate
Since the role involves working with different departments, be prepared to talk about your teamwork experiences. Share how you’ve collaborated with others to achieve common goals or resolve customer issues.
