Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer queries and complaints with empathy and exceptional communication skills.
- Company: Join a renowned luxury international retail brand known for its quality and service.
- Benefits: Enjoy a starting salary of £23,500, free parking, and hybrid working after probation.
- Why this job: Be part of a rewarding team culture that values communication and customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Office-based for 6 months, then 2 days a week working from home.
The predicted salary is between 19500 - 26000 £ per year.
Located in Biggleswade, Bedfordshire. We are looking for a passionate Customer Service Advisor to work for an amazing well-known luxury international retail brand. You will be joining an intimate, busy customer service department where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills. This is a rewarding position within an amazing team, office based for 6 months, hybrid after this.
- £23,500 starting salary per annum.
- Located at the HO in Biggleswade (free parking)
- Hybrid Working after completion of the probationary period: 2 days a week WFH
- Hours: Mon - Thurs 9am - 5pm and Friday 9am - 4pm
Duties include:
- Responding to product related customer service calls and emailed enquiries within specified and agreed timeframes.
- Responding to verbal and written complaints, in a timely and professional manner.
- Dealing with follow up calls and after sales queries from emails and website forms.
- Escalating problems to the relevant department - technical/service/sales/product.
- Logging and updating customer information and orders on the database.
- Tracking and processing new orders and refunds.
- Processing payments.
- Entering orders, checking availability and prices of products.
- Assisting with any general customer service administration.
Required Skills:
- Previous Customer Service experience.
- Excellent verbal and written communication.
- Patience and the ability to remain calm.
- Excellent interpersonal skills.
- A quick learner, you must be able to multi-task and prioritise a busy workload.
- A high level of spelling and grammar, as well as attention to detail.
- Computer literate, well organised and have an excellent telephone manner.
- You should be able to work on your own initiative, as well as working as part of a small, cohesive team and other departments.
Please apply, get in touch to hear more.
Customer Service Advisor employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury retail brand's products and values. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to handle queries and complaints with empathy and professionalism, which are key traits for this role.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples from your previous experience where you successfully managed multiple customer inquiries at once. This will highlight your organisational skills and ability to prioritise.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your communication skills, patience, and ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the luxury retail sector. Mention how your skills align with the job requirements and express your enthusiasm for joining the team.
Showcase Your Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application is free from spelling and grammatical errors. Use clear and concise language to convey your points.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to remain calm under pressure and your commitment to providing exceptional service.
How to prepare for a job interview at Team Jobs - Commercial
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Use examples from your previous experience to highlight how you effectively handled customer queries.
✨Demonstrate Empathy
Empathy is crucial in customer service roles. Be prepared to discuss situations where you successfully resolved customer complaints or issues by understanding their perspective. This will show that you can connect with customers on a personal level.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples where you had to multi-task or prioritise under pressure. Practising these scenarios will help you respond effectively during the interview.
✨Research the Brand
Familiarise yourself with the luxury retail brand you’re applying to. Understanding their products, values, and customer service philosophy will not only impress the interviewers but also allow you to tailor your responses to align with their expectations.
