At a Glance
- Tasks: Be the first point of contact for customers, managing enquiries and ensuring exceptional service.
- Company: Join a growing business in Poole dedicated to outstanding customer experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
TeamJobs are delighted to be recruiting for a Customer Experience Executive to join a growing and well-established business based in Poole. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced environment. You'll play a key role in supporting both direct consumers and wholesale customers, ensuring every interaction reflects the company's commitment to outstanding customer experience.
What you'll be doing
- Customer Experience (B2C)
- Responding to customer enquiries regarding products, orders, returns and exchanges
- Providing product advice, sizing guidance and stock information
- Managing customer complaints and finding effective resolutions
- Handling Trustpilot and product reviews, identifying opportunities to improve customer satisfaction
- Managing chargebacks and disputes across Shopify and PayPal
- Supporting marketplace customers and ensuring service level agreements are met
- Maintaining accurate customer records and order information
- Customer Experience (B2B & Wholesale)
- Supporting wholesale customers with order queries, deliveries and account information
- Processing new orders, amendments and credit notes
- Providing order data, pricing information and product details
- Working closely with internal departments including Operations, Marketing, Production and Finance
- Operational Support
- Supporting internal order processing and stock management
- Assisting with wholesale and clearance order administration
- Maintaining customer accounts within Sage200
- Identifying trends and recurring issues to help improve processes and customer experience
- Supporting trade shows and sales launches when required
What we’re looking for
- Essential
- Previous experience in a customer service, customer support or contact centre environment
- Excellent written and verbal communication skills
- Strong telephone manner and professional email etiquette
- Ability to manage multiple priorities effectively
- Strong problem-solving skills and attention to detail
- Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word
- Experience using customer service or order management systems
- Desirable
- Experience supporting both B2C and B2B customers
- Knowledge of e-commerce platforms and fulfilment processes
- Experience using Sage200 and/or eDesk
About you
- Customer focused and passionate about delivering excellent service
- Positive, professional and approachable
- Highly organised with strong attention to detail
- Comfortable working in a busy, fast-paced environment
- A collaborative team player who enjoys working across departments
If you’re looking for an opportunity to join a growing business where customer experience is at the heart of everything they do, we’d love to hear from you.
Customer Experience Executive employer: Team Jobs - Commercial
Join a dynamic and supportive team in Wimborne as a Sales Administrator, where your contributions will be valued and recognised. Enjoy a competitive salary, generous holiday allowance, and a company pension scheme, all while working in a friendly environment that fosters personal and professional growth. With opportunities for overtime and staff discounts, this role offers a rewarding experience for those passionate about customer service and sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Team Jobs - Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Team Jobs - Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Team Jobs - Commercial:Your cover letter is your chance to shine! Tell us why you want to work at Team Jobs - Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Team Jobs - Commercial!
How to prepare for a job interview at Team Jobs - Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
