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- Tasks: Handle customer enquiries and process orders while delivering excellent service.
- Company: Join a friendly and supportive customer service team at TeamJobs.
- Benefits: Enjoy hybrid working, discounted travel, gym membership, and career development opportunities.
- Why this job: Make a real impact by helping customers and boosting sales in a dynamic environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Flexible shift patterns and a vibrant team culture await you!
The predicted salary is between 25584 - 25584 £ per year.
Customer Care Coordinator – Ringwood (Hybrid after training) – £12.30 per hour (Night shifts: £14.55 per hour) – 40 hours per week | Shift-based
We\’re looking for a confident and friendly Customer Care Coordinator to join a busy inbound contact centre team. You\’ll handle customer calls and emails, place orders, resolve enquiries at first point of contact and upsell products where appropriate. Full training provided.
What you\’ll need:
- Great communication skills
- Confident phone manner
- Customer-focused attitude
- Comfortable working to targets
- Reliable and organised
What\’s on offer:
- Hybrid working after training
- Free parking
- Pension scheme
- Gym discounts & cycle to work
- Incentives, rewards & progression opportunities
Temporary and permanent roles available.
INDCP
#J-18808-Ljbffr
Customer Care Coordinator employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TeamJobs. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've handled customer enquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer care shine through! We love to see candidates who are genuinely excited about helping others and making a difference in their day.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills align with what we’re looking for in a Customer Care Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Team Jobs - Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Coordinator role. Familiarise yourself with the key responsibilities like handling enquiries and upselling products. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, whether over the phone or via email. This will showcase your verbal and written skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of a few scenarios where you successfully resolved issues or turned a negative experience into a positive one. This will highlight your problem-solving abilities and attention to detail.
✨Be Ready to Discuss Sales Techniques
Since the role involves upselling and cross-selling, come prepared with examples of how you've successfully sold products or services in the past. This will show that you're not just about customer care but also keen on maximising sales opportunities.
