At a Glance
- Tasks: Support customers with product safety recalls and handle inquiries.
- Company: Join TeamJobs and work with Konecta on an exciting project.
- Benefits: Earn £12.80 per hour, rising to £15.35 after 10pm, with hybrid working.
- Other info: Immediate start with full training provided; no weekends!
- Why this job: Make a difference in customer service while gaining valuable experience.
- Qualifications: Fluent English and previous customer service experience required.
The predicted salary is between 12.8 - 12.8 £ per hour.
Temporary Customer Service Representatives - Immediate Start
Location: London (Hybrid)
Pay: £12.80 per hour (£15.35 per hour after 10pm)
Working Hours: Monday to Friday | 3:00pm - 12:00am BST
Start Date: 3rd August (subject to change to 6th August)
TeamJobs is recruiting 9 English-speaking Customer Service Representatives to support an exciting temporary automotive recall project with our client, Konecta. This is a non-sales customer service role, ideal for candidates with excellent communication skills and previous customer service experience.
The Role
- Handling inbound and outbound customer service calls
- Contacting repair centres, dealerships and installers regarding a product safety recall
- Explaining the recall process and gathering customer information
- Assisting consumers with recall enquiries
- Accurately updating customer records
What We’re Looking For
- Fluent English speakers
- Previous customer service or call centre experience
- Excellent communication and listening skills
- Strong attention to detail
- Confident using computer systems
- Available to start at short notice
What’s on Offer?
- Competitive hourly pay
- Enhanced pay rate of £15.35 per hour after 10pm
- Hybrid working (likely working from home due to the late finish)
- Monday to Friday working - no weekends
- Full training provided
- Temporary opportunity with an immediate start
If you’re looking for your next customer service opportunity and can start in early August, we’d love to hear from you. Apply today with TeamJobs to be considered!
Customer Service Representatives in City of London employer: Team Jobs - Commercial
Join a dynamic and supportive team as a Service Desk Advisor in Bournemouth, where your commitment to exceptional customer service will be valued and rewarded. With competitive salaries, generous annual leave, and ample opportunities for career development, you'll thrive in a modern office environment that fosters collaboration and growth. Enjoy unique benefits like company events, performance-related salary reviews, and a focus on employee well-being, making this an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representatives in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Team Jobs - Commercial.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Team Jobs - Commercial. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representatives in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Team Jobs - Commercial.
How to prepare for a job interview at Team Jobs - Commercial
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Team Jobs - Commercial's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Team Jobs - Commercial offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
