At a Glance
- Tasks: Support customers with enquiries and coordinate appointments in a fast-paced environment.
- Company: Join a well-established and growing business in Bournemouth.
- Benefits: Enjoy competitive salary, 33 days leave, and career development opportunities.
- Other info: Dynamic team culture with regular company events and socials.
- Why this job: Make a real difference in customer experience while developing your career.
- Qualifications: Two years of customer service experience and strong communication skills.
The predicted salary is between 29500 - 29500 £ per year.
Location: Bournemouth
Salary: £28,000 to £31,000 per annum
Job Type: Full Time | Permanent
About the Role
TeamJobs are recruiting for a Service Desk Advisor to join a well established and growing business based in Bournemouth. This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.
Benefits
- £28,000 to £31,000 per annum
- 33 days annual leave including Bank Holidays
- Company pension
- Company sick pay
- Career development and progression opportunities
- Employee referral programme
- Performance related salary reviews
- Company events and team socials
- Free flu jabs
- Eye care vouchers
- Monday to Friday working
- Modern office environment
The Role
As a Service Desk Advisor, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You'll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.
Key Responsibilities
- Respond to customer enquiries via telephone and email.
- Deliver a professional and friendly customer experience.
- Coordinate appointments and schedule engineers where required.
- Manage customer cases from enquiry through to resolution.
- Keep customers updated throughout the process.
- Liaise with internal departments to resolve queries efficiently.
- Support customers with technical and operational enquiries.
- Build strong relationships with customers and contractors.
- Maintain accurate records using the company's CRM system.
About You
We're looking for someone who has:
- At least two years' experience within a customer service, customer support or operations role.
- Excellent communication and telephone skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach to problem solving.
- The ability to remain calm and professional in a busy environment.
- A positive, team focused attitude.
- Good IT skills, including Microsoft Office, and confidence using CRM systems.
If you're looking to join a growing business where you can develop your career and make a real difference to the customer experience, we'd love to hear from you. Apply today or contact TeamJobs for more information.
Service Desk Advisor in Bournemouth employer: Team Jobs - Commercial
Join a dynamic and supportive team as a Service Desk Advisor in Bournemouth, where your commitment to exceptional customer service will be valued and rewarded. With competitive salaries, generous annual leave, and ample opportunities for career development, you'll thrive in a modern office environment that fosters collaboration and growth. Enjoy unique benefits like company events, performance-related salary reviews, and a focus on employee well-being, making this an ideal place for those seeking meaningful and fulfilling employment.
