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- Tasks: Manage client accounts, ensuring exceptional service and timely project delivery.
- Company: Dynamic company focused on customer satisfaction and innovative print solutions.
- Benefits: 25 days holiday, wellbeing day, remote work options, and competitive salary.
- Why this job: Join a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: Strong customer service skills and print production knowledge required.
- Other info: Diverse workplace with community groups and excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Who are we looking for? You’re a customer-focused Account Manager who is proactive, self-motivated and used to working in a fast-paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production process when you’re working with your clients. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client.
Where does this role fit in? In this role you will be a key part of the account management team based onsite at our client’s head office on a hybrid basis, you will take ownership of delivering exceptional customer service. Part of an account management team of 5 people reporting to the Account Director. This role involves taking briefs from the customer, working closely with a production manager at ITG’s 24 / 7 studio in Birmingham that manage the creation of artwork, managing costs and production with ITG’s supply chain to ensure successful delivery to our client’s stores. Working at all times to the critical path and ensuring all deadlines are met.
Requirements Just have a look below, if this sounds like you it’s definitely worth putting yourself forward. First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time. You won’t be micro managed here, the ability to manage your own time and deliver quality with speed is essential. You bring great print knowledge with you, especially in litho and digital. Even better, you understand the production process behind this. A strong negotiator, you know how to get the best deals from print buying. This is a busy account, working off large spreadsheets and keeping on top of multiple projects comes second nature to you.
Benefits Work’s a treat! On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with £250 bonus.
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Account Manager in Croydon employer: Team ITG
Contact Detail:
Team ITG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills in customer service and project management align with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with print production and managing multiple projects makes you the perfect fit for the role. Confidence is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Account Manager in Croydon
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your customer service skills in your application. We want to see how you go above and beyond for clients, so share specific examples that showcase your proactive approach.
Demonstrate Your Project Management Skills: Since this role involves juggling multiple projects, it’s crucial to illustrate your project management experience. Talk about how you’ve successfully managed deadlines and kept everything on track in a fast-paced environment.
Highlight Your Print Knowledge: We’re looking for someone with a solid understanding of the print production process. Don’t forget to mention your experience with litho and digital printing, as well as any negotiation skills you have when it comes to print buying.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Team ITG
✨Know Your Client
Before the interview, research the company and its clients. Understand their business model, recent projects, and how they integrate with their clients' marketing teams. This will help you demonstrate your customer-centric approach and show that you're proactive about understanding their needs.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed multiple projects with varying deadlines in the past. Be ready to discuss specific tools or methods you use to stay organised and ensure timely delivery, as this is crucial for the role.
✨Demonstrate Your Print Knowledge
Brush up on your print production knowledge, especially litho and digital processes. Be prepared to discuss how your understanding of these processes can benefit the company and its clients, particularly in terms of cost management and quality delivery.
✨Be Ready to Negotiate
As a strong negotiator, think of scenarios where you've successfully secured the best deals in previous roles. Prepare to share these experiences during the interview, highlighting your ability to balance client needs with budget constraints.
