Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage domain lifecycle and troubleshoot DNS issues in a dynamic tech environment.
- Company: Join Team Internet, a leader in online services with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible work options, and personal development opportunities.
- Why this job: Make a real impact by resolving complex technical challenges and improving registry operations.
- Qualifications: Experience with domain registries, EPP protocol, and strong analytical skills required.
- Other info: Be part of a diverse team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Team Internet is looking for an experienced Registry Operations Specialist to join our Operations team in Poland. As our Registry Operations Specialist you will be responsible for Registry-level technical operations and escalations, with a primary focus on domain lifecycle management, EPP-based interactions, and DNS infrastructure. The role sits within Customer Care but works closely with Engineering, Product, and Registry Operations to resolve complex incidents and improve registry support at scale.
Key outcomes of the role
- Registry & Domain Lifecycle Operations
- Own and resolve escalated issues related to domain lifecycle events (create, renew, transfer, restore, redemption, delete)
- Diagnose and resolve EPP command failures, registry–registrar synchronization issues, and domain status conflicts
- Support registry workflows involving domains, contacts, hosts, and DNS delegation
- Ensure registry operations align with policies, contractual obligations, and technical requirements
- DNS & Registry Infrastructure
- Troubleshoot DNS issues from a registry perspective, including delegation, glue records, and zone publication
- Analyze DNS behavior impacted by registry configuration, policy, or tooling
- Collaborate with DNS infrastructure and engineering teams to resolve registry-driven incidents
- Technical Diagnostics & Root‑Cause Analysis
- Analyze registry system logs, EPP logs, API payloads, and command-line outputs
- Perform deep root‑cause analysis on recurring registry issues and incidents
- Identify systemic risks and contribute to long‑term, sustainable fixes rather than short‑term workarounds
- Cross‑Functional Collaboration
- Act as a technical escalation point for Tier 1 and Tier 2 agents on registry‑related issues
- Partner with Engineering, Product, and Operations to improve registry platform stability and scalability
- Translate complex registry behavior into clear guidance and documentation for support teams and stakeholders
- Senior Tier‑2 Responsibilities
- Act as registry subject‑matter expert across Customer Care and Operations
- Lead registry incident reviews, post‑mortems, and preventive improvement initiatives
- Design and deliver training on registry workflows, EPP, DNS fundamentals, and escalation handling
- Drive improvements in registry tooling, automation, and AI‑assisted diagnostics
- Mentor and coach Tier 2 agents in handling complex, policy‑driven registry cases
About You
Essential Experience & Expertise (Required)
- Hands‑on experience working with a Domain Registry or Registrar Platform
- Practical, operational knowledge of EPP protocol and domain lifecycle mechanics
- Advanced understanding of DNS as it relates to registry operations, not just record management
- Proven experience handling registry‑related technical escalations
- Strong ability to analyze logs, APIs, and system behavior to determine root cause
Additional Skills & Attributes
- Strong ownership mentality with a focus on accuracy, compliance, and stability
- Excellent written and verbal communication skills
- Ability to work independently on complex issues with minimal supervision
- Comfortable operating in a global, multi‑brand environment
- Interest in automation, AI‑assisted support, and continuous improvement
What Success Looks Like
- Registry escalations are resolved accurately and efficiently
- Fewer repeat incidents through effective root‑cause analysis
- Improved registry tooling, documentation, and operational workflows
- Tier 1 and Tier 2 teams are enabled through clear guidance and training
- Strong, trusted partnerships with Engineering and Product teams
What’s in it for you?
- We are collaborative, fair, consciously inclusive, and flexible
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We invest in the development of our people to drive our ambitions forward
- We offer a range of benefits (including your choice of tech) and a competitive package
- We offer a great work environment in an internationally successful enterprise in the online services industry
At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger. If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com.
Registry Operations Specialist employer: Team Internet
Contact Detail:
Team Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registry Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to registry operations and DNS infrastructure. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website where you can highlight your experience with EPP protocol and domain lifecycle management. This will give you an edge and demonstrate your passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Team Internet.
We think you need these skills to ace Registry Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Registry Operations Specialist role. Highlight your experience with domain lifecycle management and EPP protocol, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about registry operations and how your background makes you a great fit. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise in DNS and registry operations. Mention any relevant tools or systems you've worked with, as this will help us see your hands-on experience and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Team Internet
✨Know Your Domain Lifecycle
Make sure you brush up on the domain lifecycle management processes. Be ready to discuss how you’ve handled domain events like renewals and transfers in your previous roles. This will show that you understand the core responsibilities of the Registry Operations Specialist position.
✨EPP Protocol Familiarity
Since EPP-based interactions are key to this role, ensure you can explain the EPP protocol and share examples of how you've diagnosed command failures in the past. This will demonstrate your hands-on experience and technical expertise.
✨DNS Knowledge is Key
Prepare to talk about DNS infrastructure and how it relates to registry operations. Be ready to troubleshoot hypothetical DNS issues during the interview, as this will showcase your analytical skills and understanding of DNS behaviour.
✨Collaboration Skills Matter
Highlight your experience working cross-functionally with teams like Engineering and Product. Share specific examples of how you’ve collaborated to resolve complex incidents or improve processes, as this role requires strong partnerships across departments.
