Head of Registry and Reseller

Are you ready to lead and shape the future of our registry and reseller business? As the Head of Registry and Reseller within our Domain, Identity and Software division, you will be responsible for managing and expanding our registry and reseller channels. This pivotal role involves developing and executing strategies to grow market share, enhance partner relationships, and drive revenue—ensuring sustained growth and strong, collaborative partnerships across our network.

Key outcomes of the role

• Customer & Partner Management: Build and maintain strong relationships with registry customers and reseller partners. Negotiate and manage contracts, ensuring mutually beneficial terms. Manage domain registration, renewal, and maintenance processes. Collaborate with domain resellers to optimise distribution channels.
• Team Leadership and Development: Lead, mentor, and develop a high-performing team focused on registry and reseller operations. Develop a collaborative and results-oriented team culture.
• Market Analysis and Insights: Conduct market research to identify trends, opportunities, and competitive threats. Provide insights and recommendations to senior management based on market analysis. Represent the business at key events.
• Operational Excellence: Oversee the day-to-day operation of the registry and reseller channels. Ensure efficient and effective processes are in place for customer and partner onboarding, support, and management. Streamline processes to improve efficiency and reduce operational costs.
• Customer Focus: Ensure that registry customers and reseller partners receive excellent support and service. Working in collaboration with the head of product and innovation, ensure that the product offerings exceed customer expectations. Through unparalleled customer focus and strong relationships, know what customers and partners need before they know themselves. Implement feedback mechanisms to continuously improve customer and partner satisfaction. Develop and implement programmes to attract new registry customers and new reseller partners, and support existing ones, driving growth in the reseller channel.
• Compliance and Risk Management: Ensure compliance with industry (ICANN) regulations and other relevant standards. Identify and mitigate risks associated with registry and reseller operations.

About you

• Have a passion for sales, business development, or partner management roles.
• Bring demonstrable experience in the domain registry operations and reseller market dynamics.
• Enjoy a fast-paced environment.
• Be results and target driven.
• Demonstrate excellent communication skills, both oral and in writing.
• Have exceptional organisational skills and attention to detail.
• Be a creative thinker, always thinking “how can we”.
• Show a strong desire to succeed and make a difference.

Experience and skills that will help you succeed

• Proficient in CRM software and sales analytics tools.
• Excellent leadership and team management skills.
• Ability to inspire and motivate a diverse team.
• Proven experience to develop and implement strategic plans and drive growth.
• Ability to translate business objectives into actionable plans.
• Commitment to providing exceptional service to partners and customers.

What’s in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few… We are collaborative, fair, consciously inclusive, and flexible. We trust, value, and support our people to make the difference. We believe that diversity of thought and experience provides the platform for innovation and creativity. We invest in the development of our people to drive our ambitions forward. We offer a range of benefits (including your choice of tech) and a competitive package. We offer a great work environment in an internationally successful enterprise in the online services industry.

At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger. If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team.

We are Team Internet. As a leading global internet solutions group, we’re transforming the way businesses, brands, publishers, and consumers connect in the online world. Combining innovative digital businesses and products with passionate and talented people, our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions. Discover more about our vision and values.

Whether it’s buying, selling, or registering domains, running an online business, securing online brands, monetising domains, or optimising digital marketing and product comparison activity – we’ve got you covered. Team Internet is committed to building a better world. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.

Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100. We are Team Internet. We are the architects of a better-connected world.