At a Glance
- Tasks: Pick, pack, and process orders while resolving customer queries and ensuring smooth order flow.
- Company: Join a dynamic team in a fast-paced warehouse environment.
- Benefits: Earn £18.00 per hour during training, rising to £36,000 after 12 weeks.
- Other info: Opportunity for forklift training and overtime pay at time and a half.
- Why this job: Be part of a team that values efficiency and customer satisfaction.
- Qualifications: Strong communication skills and willingness to learn new skills.
The predicted salary is between 18 - 18 £ per hour.
Responsibilities
- Handle trade counter customers by picking, packing, and processing orders accurately and efficiently.
- Maintain service level criteria, ensuring minimal delay between order receipt and dispatch to maximise sales and stock turnover.
- Resolve customer queries, warranty claims, credits, and complaints to the satisfaction of all parties.
- Identify and collaborate with third‑party distribution providers, anticipating potential issues to ensure smooth order flow and customer satisfaction.
- Maintain close contact with customer‑service staff, understand their working practices and proactively prevent avoidable problems.
- Communicate enquiries to External Sales Engineers to maximise potential sales.
- Provide coverage at the branch/trade counter during unplanned absences.
- Support warehouse activities to achieve product sales and market share in line with company objectives.
- Communicate effectively with the Branch Manager and support the implementation of Goldmine sales procedures.
- Promptly and professionally handle any complaints that fall within direct responsibility.
- Maintain company property to required standards and represent the company in a business‑like manner, observing dress and appearance guidelines.
- Assist with out‑of‑hours services to customers when necessary.
- Participate in the annual stock check.
- Adhere to health and safety duties, co‑operating with management under the Employee Safety Handbook.
- Familiarise with GDPR data‑protection procedures, ensuring no breach of confidential information.
- Perform any ad‑hoc duties as assigned by the Branch Manager, Assistant Branch Manager, or a Director.
Qualifications & Skills
- Effective communication skills, both verbal and written. \l • Proven selling skills and comprehensive product knowledge.
- Understanding of company policy to work effectively on the trade counter.
- Willingness to undertake forklift training, culminating in a forklift licence.
- Capability to work short notice and on overtime, with pay at time and a half.
- Adaptability to learn new skills and support the team as required.
Benefits & Compensation
Pay: £18.00 per hour (time and a half) during the 12‑week trial period. After successful completion, wage increases to £36,000 per year, meeting the London living wage.
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Warehouse Operative employer: TEAM Inc.
TEAM Inc. is an excellent employer that fosters a collaborative work culture, providing employees with the opportunity to enhance their skills in a hands-on role as a Control Valve Specialist at our Wilton Works facility in Middlesbrough. We prioritise employee growth through ongoing training and development, ensuring that our team members are well-equipped to meet industry standards while enjoying a supportive environment that values safety and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Operative
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to TEAM Inc.. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at TEAM Inc.. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Warehouse Operative
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at TEAM Inc..
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at TEAM Inc..
How to prepare for a job interview at TEAM Inc.
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
