We're looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.
What you'll be doing:
- Responding to customer enquiries across multiple channels
- Taking consumer and business orders
- Recommending products and services
- Resolving delivery, product and order queries
- Making outbound calls where required
- Working towards customer service, quality and performance targets
- Supporting colleagues and sharing ideas to improve processes
- Providing a friendly, personal and helpful customer experience every time
Key requirements
- Excellent written and verbal communication skills
- Previous customer service experience
- Someone confident working towards targets and KPIs
- A positive, solutions-focused approach
- Good attention to detail and organisation
- Comfortable using Microsoft Word, Excel, Outlook and similar systems
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Trainee Customer Service Consultant in Ringwood employer: TEAM Inc.
Cundall is an excellent employer that fosters a collaborative and innovative work culture in its Newcastle office, where you can thrive as a Lead Mechanical Building Services Engineer. With a strong emphasis on employee growth, you will have the opportunity to mentor others while working on diverse projects that make a real impact. The company also offers competitive benefits and a commitment to sustainability, making it a rewarding place to advance your career.
