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- Tasks: Manage inbound calls about deliveries and repairs while entering data into the database.
- Company: Join TEAM Inc., a leader in customer service solutions.
- Benefits: Enjoy hybrid/remote shifts, flexible working, and a supportive team environment.
- Other info: Work 5 days a week with one WFH day and potential weekend shifts.
- Why this job: Make a difference by helping customers and collaborating with various departments.
- Qualifications: Proven customer service experience and excellent communication skills required.
The predicted salary is between 22000 - 28000 £ per year.
TEAM Inc. is seeking an experienced Customer Services Advisor for their client in Thamesmead, Erith, and Belvedere. The role involves managing a high volume of inbound calls about deliveries and repairs, entering data into the database, and collaborating with different departments.
Candidates should have proven experience in customer service and excellent communication skills.
Shift patterns include working 5 days out of 7, including one WFH day, with weekends as required.
Customer Service Administrator - Hybrid/Remote Shifts in London employer: TEAM Inc.
Contact Detail:
TEAM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Hybrid/Remote Shifts in London
✨Tip Number 1
Make sure you know the company inside out! Research TEAM Inc. and their client to understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process. They might share what the company values most in candidates, giving you an edge.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about landing the job!
We think you need these skills to ace Customer Service Administrator - Hybrid/Remote Shifts in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled high volumes of calls and resolved issues effectively. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send the same application everywhere! Customise your CV and cover letter to reflect the job description. Mention your experience with data entry and collaboration, as these are key for us.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at TEAM Inc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled high volumes of calls, resolved issues, or improved customer satisfaction. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with the Company
Do a bit of research on TEAM Inc. and their client. Understanding their values, mission, and the specifics of the role will help you tailor your answers and demonstrate your genuine interest in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable speaking about your experiences.
✨Prepare for Shift Questions
Given the shift patterns mentioned, be prepared to discuss your availability and flexibility. Think about how you can manage working 5 days out of 7, including weekends, and be ready to express your willingness to adapt to the hybrid/remote setup.