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- Tasks: Handle customer inquiries, manage delivery updates, and coordinate with various departments.
- Company: Join a dynamic team in Thamesmead, Erith, and Belvedere.
- Benefits: Flexible working hours, including remote work options and competitive pay.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a difference in customer service while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
We are looking to recruit an experienced Customer Services Advisor for our client based in Thamesmead, Erith, and Belvedere borders.
Hours & Rota
- Shift patterns include 5 days working out of 7 days (1 day WFH).
- Working Hours: 8am - 4pm (4 days max in the office), 2pm - 10pm (WFH, one day only Mon‑Fri).
- Weekend shifts are WFH, including one full weekend and one Saturday every month.
Responsibilities
- Take a high volume of inbound calls regarding delivery times, stock requirements, and building facility issues.
- Enter details into the in‑house database to assign operatives within SLA.
- Update clients on works, repairs, and deliveries.
- Liaise with other departments (warehouse/logistics) and business areas for updates.
- Escalate issues to supervisors.
Qualifications
- Proven experience in a similar role: Customer Services, Helpdesk, Engineer coordinator, Facilities, Repairs Coordinator, Maintenance, Client Services, distribution.
- Excellent communication skills.
- Ability to work to deadlines and SLAs.
- Can work independently and within a team.
- Good problem‑solving skills, offering solutions and making business‑led decisions.
- Enjoying a customer‑service role, adding value and making a difference.
- Good understanding of IT systems.
- Must be able to work the full shift patterns above.
Customer Service Administrator in London employer: TEAM Inc.
Contact Detail:
TEAM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service roles. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled challenges in previous roles and how you can add value to our team.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at TEAM Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with common issues like delivery times and stock requirements, as well as how to liaise with other departments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively, which is crucial for this job.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges in previous roles and how you overcame them. Be ready to discuss your thought process and the solutions you implemented. This will highlight your problem-solving skills and your ability to make business-led decisions under pressure.
✨Be Ready for Shift Pattern Questions
Since the role involves various shift patterns, be prepared to discuss your availability and flexibility. Show that you’re comfortable with the working hours and can adapt to the demands of the job. This will reassure the interviewer that you’re committed and ready to meet their needs.