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For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat with a focus on satisfaction.
- Company: Join an international team serving customers across Europe.
- Benefits: Enjoy a flexible work environment with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team that values innovation and teamwork while making work enjoyable.
- Qualifications: Fluent in German and English; strong customer service skills required.
- Other info: Prior call center experience is a plus but not mandatory.
The predicted salary is between 28800 - 42000 £ per year.
Join an international team delivering outstanding customer service for an organisation operating across Europe. You’ll handle customer queries via phone, email, and live chat, ensuring a high level of satisfaction. This first-line support role offers opportunities for growth, innovation, and collaboration in a flexible work environment.
What You’ll Do
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Assist customers promptly and professionally across multiple channels.
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Collaborate with the team leader to meet service expectations.
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Continuously improve performance and processes.
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Embrace flexibility and teamwork while making work enjoyable.
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Strong customer service skills and a professional telephone manner.
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Excellent numeracy, literacy, and problem-solving abilities.
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Prior call centre experience is desirable but not required.
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Fluent in German and English.
German-Speaking Customer Care Advisor employer: TEAM Inc.
Contact Detail:
TEAM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Care Advisor
✨Tip Number 1
Zeige deine Kommunikationsfähigkeiten! Da du in einem internationalen Team arbeiten wirst, ist es wichtig, dass du deine Fähigkeit zur klaren und freundlichen Kommunikation sowohl auf Deutsch als auch auf Englisch unter Beweis stellst. Übe, wie du komplexe Informationen einfach und verständlich erklären kannst.
✨Tip Number 2
Mach dich mit den gängigen Kundenservice-Tools vertraut! Wenn du bereits Erfahrung mit Software für den Kundenservice hast, erwähne das in deinem Gespräch. Wenn nicht, informiere dich über die Tools, die häufig in Callcentern verwendet werden, um einen Eindruck von deiner Bereitschaft zu vermitteln, schnell zu lernen.
✨Tip Number 3
Bereite dich auf typische Kundenanfragen vor! Überlege dir einige häufige Probleme, die Kunden haben könnten, und wie du darauf reagieren würdest. Dies zeigt, dass du proaktiv bist und bereit, Lösungen zu finden, was in der Rolle eines Customer Care Advisors entscheidend ist.
✨Tip Number 4
Betone deine Teamfähigkeit! In dieser Position wird Zusammenarbeit großgeschrieben. Teile Beispiele aus der Vergangenheit, wo du erfolgreich im Team gearbeitet hast, um zu zeigen, dass du gut in ein dynamisches Umfeld passt.
We think you need these skills to ace German-Speaking Customer Care Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both German and English in your CV and cover letter. This is crucial for a role that requires communication with customers across Europe.
Showcase Customer Service Experience: Even if you don't have prior call center experience, highlight any relevant customer service roles you've held. Use specific examples to demonstrate your ability to handle queries professionally and efficiently.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Mention your problem-solving abilities and how you can contribute to improving performance and processes within the team.
Express Enthusiasm for Teamwork: In your application, convey your excitement about working in a collaborative environment. Share examples of how you've successfully worked in teams in the past and how you embrace flexibility in your work.
How to prepare for a job interview at TEAM Inc.
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Customer Service Experience
Even if you don't have prior call center experience, think of examples from any previous roles where you provided excellent customer service. Share specific situations where you resolved issues or improved customer satisfaction.
✨Emphasize Team Collaboration
This position values teamwork, so be ready to discuss how you've successfully worked with others in past roles. Share examples of how you contributed to a team goal or helped a colleague.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Think of a time when you faced a challenge and explain the steps you took to resolve it. This will show your analytical skills and ability to handle customer queries effectively.
