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- Tasks: Manage inbound calls about deliveries and repairs while entering data into the database.
- Company: Join TEAM Inc., a leader in customer service solutions.
- Benefits: Enjoy hybrid/remote shifts, flexible working, and a supportive team environment.
- Other info: Work 5 days a week with one WFH day and potential weekend shifts.
- Why this job: Make a difference by helping customers and collaborating with various departments.
- Qualifications: Proven customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
TEAM Inc. is seeking an experienced Customer Services Advisor for their client in Thamesmead, Erith, and Belvedere. The role involves managing a high volume of inbound calls about deliveries and repairs, entering data into the database, and collaborating with different departments.
Candidates should have proven experience in customer service and excellent communication skills.
Shift patterns include working 5 days out of 7, including one WFH day, with weekends as required.
Customer Service Administrator - Hybrid/Remote Shifts employer: TEAM Inc.
Contact Detail:
TEAM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Hybrid/Remote Shifts
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your communication skills and be ready to showcase how you've handled high-pressure situations in the past. We want to see that you can keep your cool while managing those inbound calls!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when discussing your experience during interviews. Remember, we’re all about collaboration, so show us how you work well with others!
✨Tip Number 3
Don’t forget to research TEAM Inc. and their client’s values and mission. Knowing what they stand for will help you tailor your responses and show that you’re genuinely interested in the role. We love candidates who take the time to understand our company culture!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Customer Service Administrator - Hybrid/Remote Shifts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled high volumes of calls or data entry in the past, so don’t hold back on those details!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Share specific examples of how you've collaborated with different departments or managed customer queries.
Show Off Your Skills: In your application, be sure to mention any relevant software or tools you’ve used in previous roles. If you’ve got experience with databases or call management systems, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TEAM Inc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled high volumes of calls and resolved issues. This will show that you understand the role and can handle the pressure.
✨Familiarise Yourself with the Company
Do a bit of research on TEAM Inc. and their client. Understanding their values and what they do will help you tailor your answers and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable speaking about your experiences.
✨Be Ready for Shift Questions
Given the shift patterns mentioned, be prepared to discuss your availability and flexibility. Think about how you can manage working 5 days out of 7, including weekends, and be ready to reassure them that you're on board with the schedule.