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- Tasks: Handle customer inquiries and coordinate with teams to ensure smooth operations.
- Company: Join a dynamic team in a thriving customer service environment.
- Benefits: Flexible working hours, including remote work options and competitive pay.
- Other info: Opportunity for growth in a supportive and collaborative workplace.
- Why this job: Make a difference by providing excellent service and solving customer issues.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
We are looking to recruit an experienced Customer Services Advisor for our client based in Thamesmead, Erith, and Belvedere borders.
Hours & Rota: Shift patterns include 5 days working out of 7 days (1 day WFH). Working Hours: 8am - 4pm (4 days max in the office), 2pm - 10pm (WFH, one day only Mon‑Fri). Weekend shifts are WFH. Include one full weekend and one Saturday every month.
Responsibilities:
- Take a high volume of inbound calls regarding delivery times, stock requirements, and building facility issues.
- Enter details into the in‑house database to assign operatives within SLA.
- Update clients on works, repairs, and deliveries.
- Liaise with other departments (warehouse/logistics) and business areas for updates.
- Escalate issues to supervisors.
Qualifications:
- Proven experience in a similar role: Customer Services, Helpdesk, Engineer coordinator, Facilities, Repairs Coordinator, Maintenance, Client Services, distribution.
- Excellent communication skills.
- Ability to work to deadlines and SLAs.
- Can work independently and within a team.
- Good problem‑solving skills, offering solutions and making business‑led decisions.
- Enjoying a customer‑service role, adding value and making a difference.
- Good understanding of IT systems.
- Must be able to work the full shift patterns above.
Customer Service Administrator employer: TEAM Inc.
Contact Detail:
TEAM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Do mock interviews with friends or family to get comfortable answering common questions. This will help you articulate your experience in customer service confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that could land you the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service roles. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share why you love customer service and how your skills can help us at StudySmarter. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see how you think on your feet and make decisions that benefit customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at TEAM Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with handling high volumes of inbound calls and the importance of updating clients on works and repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples from your past experience where you've successfully communicated with clients or resolved issues. This will highlight your ability to liaise effectively with other departments and clients.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges in customer service and how you resolved them. Be ready to discuss your thought process and the solutions you implemented. This will showcase your problem-solving skills and your ability to make business-led decisions under pressure.
✨Familiarise Yourself with IT Systems
Since a good understanding of IT systems is essential, brush up on any relevant software or databases you might encounter in the role. If you have experience with similar systems, be prepared to talk about it. This will reassure the interviewer that you can hit the ground running and adapt quickly to their in-house database.