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- Tasks: Help customers via calls, emails, and social media for magazine subscriptions.
- Company: Join a global leader in customer service with a focus on satisfaction.
- Benefits: Enjoy flexible shifts, performance bonuses, and awesome perks like gym memberships.
- Why this job: Be part of a fun team that values your growth and offers career development.
- Qualifications: No specific experience needed; just bring your passion for helping others!
- Other info: Comprehensive training provided to set you up for success.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a global customer service provider looking for a Contact Centre Consultant to deliver outstanding customer support for magazine subscription clients. The role involves handling calls, emails, live chat, and social media inquiries, ensuring a professional and timely response to customers., * Respond to customer queries via phone, email, and digital platforms.
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Deliver a fantastic customer experience through excellent service and communication.
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Collaborate with team members to enhance customer satisfaction and team performance.
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Competitive salary with performance-related bonuses.
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Career development opportunities, with training and salary increases for added responsibilities.
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Generous perks: discounted bus tickets, gym membership, eye test vouchers, and more.
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Fun, sociable working environment with regular incentives and rewards.
Working Hours:
Flexible shifts, with schedules provided bi-weekly. You must be available for shifts between 7:00 am and 10:00 pm, including occasional weekends as needed.
Training:
Comprehensive training and ongoing support are provided, including induction on company systems and customer interaction best practices.
Customer Care Advisor employer: TEAM Inc.
Contact Detail:
TEAM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your understanding of the role during interviews and show that you're ready to provide excellent support.
✨Tip Number 2
Practice your communication skills, especially for handling calls and live chats. Being able to convey information clearly and empathetically is crucial in delivering a fantastic customer experience.
✨Tip Number 3
Research the company’s values and customer service philosophy. Aligning your answers and approach with their mission can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with digital platforms and social media. Highlight any relevant skills or experiences that showcase your ability to handle inquiries across various channels.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Advisor position. Understand the key responsibilities, such as handling calls, emails, and social media inquiries, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or similar roles. Provide specific examples of how you delivered excellent customer support and resolved issues effectively.
Showcase Communication Skills: Since the role requires excellent communication skills, make sure to demonstrate this in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Express Enthusiasm for Teamwork: Mention your ability to collaborate with team members to enhance customer satisfaction. Highlight any experiences where you worked as part of a team to achieve common goals, as this is important for the role.
How to prepare for a job interview at TEAM Inc.
✨Show Your Communication Skills
As a Customer Care Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely, whether it's through phone, email, or chat. Be prepared to demonstrate how you can handle customer inquiries effectively.
✨Familiarize Yourself with the Company
Research the global customer service provider and understand their values, mission, and the specific services they offer. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully resolved customer issues or improved satisfaction.
✨Highlight Team Collaboration
Since the role involves working with team members, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with others to enhance customer satisfaction and achieve team goals.