Contact officer

We are currently seeking to recruit a Contact Officer to join The Adult Safeguarding and DoLS Team. The role of the Contact Officer will be to support the Adult Safeguarding and DoLS Team by working collaboratively with the Duty Social Worker and Duty Manager to make initial enquiries, gather information and facts into reports concerning adults at risk. The role involves gathering relevant information, liaising with partner agencies, which in turn then contributes to the decision‑making process regarding safeguarding concerns.

We work alongside a range of professionals within the teams, including colleagues from the health board, police, therapies and children's services. It is an exciting time to join adult social care with friendly, experienced and supportive colleagues who are dedicated to providing a service that puts citizens at the centre of our work. Our work is with people experiencing complex situations, and you will be adept at building partnerships within our organisation as well as with partner agencies.

We are keen to hear from individuals who want to work within a forward‑thinking, innovative team. If you are committed to driving outcomes for those we support, are able to practice a support others in making safeguarding person‑centred and can promote positive risk‑taking, you will have a strong desire to support the Local Authority's objectives in ensuring it meets its duties under the Social Services and Wellbeing (Wales) Act and to enable people in our community to live safely, free from abuse and neglect.

You will be supported by frequent high‑quality supervision and peer/leader support daily, alongside development opportunities. Hybrid working arrangements are available for this role. Each role at NPT is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

• Support the Adult Safeguarding and DoLS Team by working collaboratively with the Duty Social Worker and Duty Manager to make initial enquiries, gather information, liaise with partner agencies and contribute to safeguarding decision‑making.
• Build partnerships within our organisation and with partner agencies, and promote person‑centred safeguarding and positive risk‑taking.

• Reasonable standard of education to GCSE (or equivalent) level.
• Related experience of working with people with social care needs in the communities they live in, with families and social networks, either in a paid or voluntary capacity.
• Qualification related to Social Work or Caring Professions (e.g., BTEC Social Care, Nursing, NVQ) and knowledge of the principles of the Social Services and Wellbeing (Wales) Act 2014 (advantage).

Hybrid working arrangements are available for this role and the contractual location will be the designated council office for your team.

• Hybrid working (in some roles) and flexible working schemes to improve work‑life balance.
• Competitive employee package with a remarkable 22.4% employer pension contribution.
• Holiday entitlement of 25 days, increasing to 32 days after 5 years' service (plus 8 bank holidays).
• Discounted gym membership with Celtic Leisure.
• Cycle to work scheme with up to 40% off bikes and cycling equipment.
• Purchase a new car through Tusker salary sacrifice scheme.
• Exclusive discounts at local and national retailers via the Smart Spend app through our staff wellbeing group.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life. If you would like to start a rewarding career with an organisation that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.