Contact/Family Workers

Contact/Family Workers

Full-Time 28000 - 42000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Support families and children through direct work and case management.
  • Company: Neath Port Talbot Council, committed to staff wellbeing and family support.
  • Benefits: Flexible working, competitive salary, generous holiday, and discounts on gym memberships.
  • Why this job: Make a real difference in children's lives while enjoying a healthy work-life balance.
  • Qualifications: 4 GCSEs at grade C or above, experience with children and families is a plus.
  • Other info: Initial 24-month contract with potential for extension and guaranteed interviews for eligible candidates.

The predicted salary is between 28000 - 42000 £ per year.

In NPT we believe in taking a strengths-based approach with our families, and value the importance of preventative work in order to support families through some of the most challenging of times. The role of the Contact/Family Worker will be critical as we move forward with this model of working. Staff wellbeing is a priority in NPT and we endeavour to promote this constantly. The successful applicants will join our Child Care Disability Team and have access to established management structure of a Team Manager, Deputy Team Managers and Consultant Social Workers; regular supervision (at a minimum of every 28 days); flexible working arrangements, such as compressed hours; and access to training for ongoing learning and development opportunities. Neath Port Talbot Children's Services has one of the lowest caseloads across Wales, allowing staff the capacity to provide a high quality support whilst also having a healthy work life balance.

Responsibilities

  • Take telephone calls and transport children and their families as required
  • Direct work with children and support them to spend time with extended family members
  • Support routines within the home environment and assist with case management duties
  • Keep up to date recordings and engage in multidisciplinary meetings
  • Feed into outcomes planning for children and young people
  • Liaise with multi-agency partners to support the above purpose

Qualifications and Experience

  • Minimum of 4 GCSEs grade C or above, one of which must be English or Welsh plus Mathematics, or equivalent
  • Experience of direct work with children with disabilities and families is a desirable skillset

Additional Information

The contract will initially be for a 24-month period, with scope to review impact and extend. The post requires flexible hours to support identified needs. The role is governed in accordance with legislation, policies and procedures and best practice. We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Applications may be submitted in Welsh; Welsh applications will not be treated less favourably than English ones. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or who have been made redundant in 2024, Neath Port Talbot Council offers a guaranteed interview for jobs across the Council. All applicants must meet essential criteria to qualify for a guaranteed interview. If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

Benefits

  • Hybrid working (in some roles) and flexible working schemes to improve work life balance
  • Competitive employee package with a generous pension contribution
  • Holiday entitlement of 25 days (rising to 32 days after 5 years) plus 8 bank holidays
  • Discounted gym membership with Celtic Leisure
  • Cycle to work scheme with up to 40% off bikes and cycling equipment
  • Purchase a new car through Tusker salary sacrifice scheme
  • Exclusive discounts at local and national retailers via the Smart Spend app

Contact/Family Workers employer: TEAM Inc.

At Neath Port Talbot Council, we prioritise staff wellbeing and foster a supportive work culture that values the contributions of our employees. As a Contact/Family Worker, you will benefit from manageable caseloads, flexible working arrangements, and ongoing professional development opportunities, all while making a meaningful impact in the lives of children and families. With competitive benefits including generous holiday entitlement and exclusive discounts, we are committed to ensuring our team members thrive both personally and professionally.
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Contact Detail:

TEAM Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Contact/Family Workers

✨Tip Number 1

Network like a pro! Reach out to people in the field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your strengths align with their strengths-based approach to family support. Show them you’re not just a fit on paper but in spirit too!

✨Tip Number 3

Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences with children and families, especially those with disabilities, as this is key for the role.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in the lives of families.

We think you need these skills to ace Contact/Family Workers

Communication Skills
Direct Work with Children
Case Management
Multidisciplinary Collaboration
Record Keeping
Transporting Children and Families
Support for Families
Understanding of Disabilities
Flexibility
Problem-Solving Skills
Planning and Organisation
Empathy
Teamwork
Knowledge of Legislation and Policies

Some tips for your application 🫡

Show Your Passion: When writing your application, let your enthusiasm for working with families and children shine through. We want to see that you genuinely care about making a difference in their lives!

Tailor Your Experience: Make sure to highlight any relevant experience you have, especially with children with disabilities or in family support roles. We love seeing how your background aligns with our strengths-based approach.

Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and motivations.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.

How to prepare for a job interview at TEAM Inc.

✨Know Your Strengths-Based Approach

Familiarise yourself with the strengths-based approach that Neath Port Talbot (NPT) values. Be ready to discuss how you can apply this model in your work with families and children, showcasing any relevant experiences you've had in similar roles.

✨Highlight Your Experience with Children

Make sure to emphasise your direct experience working with children, especially those with disabilities. Prepare specific examples of how you've supported children and families in challenging situations, as this will resonate well with the interviewers.

✨Showcase Your Teamwork Skills

Since the role involves liaising with multi-agency partners, be prepared to talk about your teamwork skills. Share instances where you've successfully collaborated with others to achieve positive outcomes for children and families.

✨Ask About Staff Wellbeing Initiatives

Demonstrate your interest in the company's culture by asking about their staff wellbeing initiatives. This shows that you value a healthy work-life balance and are keen on being part of a supportive environment, which aligns with NPT's priorities.

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