At a Glance
- Tasks: Provide hands-on AV support and ensure systems run smoothly at a major university campus.
- Company: Leading specialist in innovative Audio Visual solutions with nearly 50 years of experience.
- Benefits: Competitive salary, bonus, and a comprehensive benefits package.
- Other info: Exciting opportunity for career growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on AV technology in education.
- Qualifications: Experience in AV support and strong knowledge of AV technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a leading specialist in the design, installation and support of Audio Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service. They are now building a dedicated on‑site support team for a major city‑centre university campus and are looking to recruit two experienced AV Support Engineers to play a key role in its success.
Working alongside a Junior Engineer and Team Leader, you will support a wide range of AV technologies across teaching spaces, meeting rooms, conference facilities and specialist environments. This is a hands‑on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved. The new support team will consist of four engineers and a Team Leader, providing on‑site cover seven days per week. The final shift pattern is currently being considered with either a dual team two‑week rotation covering alternate weekend days, or split shift to incorporate alternative full weekend coverage.
Key Responsibilities- Provide day‑to‑day technical support for AV systems across a large university campus operating on a 7‑day support rota.
- Deliver user familiarisation and operational guidance on newly commissioned AV systems.
- Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software.
- Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes.
- Carry out equipment installations, replacements, relocations and system modifications as required.
- Work closely with installation teams, remote support specialists and manufacturer support teams to resolve technical issues.
- Conduct planned preventative maintenance across supported systems and spaces.
- Maintain system documentation, SOPs, asset inventories and support reporting information.
- Previous AV support or field engineering experience within corporate, education or government environments.
- Strong knowledge of Extron control systems and AV technologies including: control processors and touch panels, presentation switchers and matrix systems, DSP platforms and audio mixing systems, cameras, microphones and speaker systems, AV‑over‑IP solutions for audio, video and control, live production equipment and ABSEN LED video walls, Microsoft Teams Rooms (MTR) environments.
- Good understanding of networked AV systems and general IT/networking principles.
- Experience working within structured service management environments; ITIL knowledge is advantageous.
- Awareness of Health & Safety procedures, RAMS and safe working practices.
- ECS, IPAF and PASMA accreditations are desirable.
Competitive salary, bonus and benefits package.
AV Support Engineer employer: TEAM Inc.
As a leading specialist in Audio Visual solutions, our client offers an exceptional work environment for AV Support Engineers, particularly at the vibrant city-centre university campus. With nearly 50 years of industry experience, employees benefit from a collaborative culture that prioritises innovation and professional growth, alongside a competitive salary and comprehensive benefits package. This role not only provides hands-on technical challenges but also the opportunity to support a diverse range of AV technologies in a dynamic educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Engineer
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like TEAM Inc.!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the AV Support Engineer position at TEAM Inc., linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when TEAM Inc. is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted AV Support Engineer role at TEAM Inc.!
We think you need these skills to ace AV Support Engineer
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to TEAM Inc. and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at TEAM Inc.
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to TEAM Inc..
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at TEAM Inc., so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
