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- Tasks: Support the sales team by managing customer queries and orders over the phone.
- Company: Join a respected electrical manufacturer known for excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and build lasting relationships in a dynamic role.
- Qualifications: Strong IT skills, communication abilities, and previous customer service or sales experience required.
- Other info: This is NOT a cold calling role; focus on existing customer relationships.
The predicted salary is between 30000 - 42000 £ per year.
Job Description Account Manager This is a long-established and respected electrical manufacturer. They have built their reputation on providing excellent customer service to electrical contractors and wholesalers and have developed long established trading relationships with companies of various sizes. The Role: They are looking for an enthusiastic, responsible and highly motivated Internal Account Manager to add support to their busy sales team. The role is telephone based and you will be calling existing contacts to offer support and manage customer queries. This is NOT a cold calling role. You will be the first point of call for any customer wanting to place an order with the company and assisting customers with any issues they raise and liaising with external sales reps if needed. The Candidate: Your ideal skills will include: Excellent IT skills with experience with MS Office, interpersonal and communication skills both written and verbal. Strong analytical and organisational skills with the ability to work in a fast-paced environment Problem-solving mentality. Previous customer service or sales experience. Outgoing character, with a positive attitude and strong relationship building skills. The Package:
Account Manager employer: Team First
Contact Detail:
Team First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be selling and the common issues customers face can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role is telephone-based, being able to convey information clearly and confidently will be crucial.
✨Tip Number 3
Highlight any previous experience in customer service or sales during your discussions. Sharing specific examples of how you've successfully managed customer relationships can demonstrate your suitability for the role.
✨Tip Number 4
Show your enthusiasm for the role and the company. A positive attitude and a genuine interest in helping customers can make a significant difference in how you are perceived by the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasize your communication skills and any previous roles where you managed customer queries or built relationships.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job description, particularly your problem-solving abilities and experience in a fast-paced environment.
Showcase IT Proficiency: Since excellent IT skills are essential, mention your experience with MS Office and any other relevant software. If you have certifications or training, include those to strengthen your application.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios. Be ready to discuss your approach to problem-solving and relationship building during an interview, as these are key aspects of the role.
How to prepare for a job interview at Team First
✨Show Your Customer Service Skills
Since the role focuses on managing customer queries, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or built strong relationships with clients.
✨Demonstrate Your IT Proficiency
Make sure to mention your experience with MS Office and any other relevant software. You might be asked to describe how you've used these tools in past roles, so think of examples that showcase your skills.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Exude Positivity and Enthusiasm
The company is looking for an outgoing character with a positive attitude. During the interview, let your enthusiasm shine through. Smile, maintain good eye contact, and engage actively with the interviewer to convey your passion for the role.
