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- Tasks: Manage and grow a portfolio of business customers in the energy services sector.
- Company: Join TEAM Energy, an employee-owned company focused on energy management software.
- Benefits: Enjoy competitive salary, uncapped commission, flexible holidays, and a profit share scheme.
- Why this job: Be a co-owner in a company making a real impact on the UK's net zero objectives.
- Qualifications: 3-5 years in B2B sales/account management, preferably in energy or utilities.
- Other info: Hybrid working model with a vibrant team culture and excellent career development opportunities.
The predicted salary is between 35000 - 45000 £ per year.
TEAM Energy is seeking a Customer Account Manager to join our sales team in Milton Keynes (Hybrid working 2 days office based per week). Salary: £35,000 - £45,000 Plus Uncapped Commission (c£8,750 - £10,500). Hours of Work: 37 hours per week. Contract Type: Permanent.
Your role will be to manage and grow a portfolio of business customers in the energy services sector. You will serve as the primary relationship manager for approximately 400 assigned customer accounts. In this hybrid role, you will be responsible for driving customer satisfaction, renewing service contracts, and identifying upsell opportunities, all while coordinating closely with our support teams to ensure excellent service delivery.
The ideal candidate is a proactive account manager with a track record in B2B sales and account management (preferably in the energy or utilities industry), strong relationship-building skills, and the ability to meet retention and revenue growth targets. This position offers a competitive base salary plus commission, with on-target earnings aligned to achievable upsell and renewal goals.
Key Responsibilities- Account Portfolio Management
- Structured Account Reviews
- Contract Renewals
- Upsell and Cross-Sell
- Customer Onboarding & Profiling
- CRM Management
- Reporting & Communication
- B2B Sales/Account Management Experience: Minimum of 3–5 years of experience in B2B account management or sales, preferably in the energy, utilities, or related sector.
- Industry Knowledge: Strong understanding of the energy services market (e.g. energy efficiency, certification, compliance).
- Proven Track Record: Demonstrated success in meeting or exceeding sales targets and retaining customers.
- Education: Bachelor's degree in Business, Marketing, Energy Management or a related field is preferred (or equivalent professional experience).
- CRM & Tools Proficiency: Proficient in using CRM software (e.g. Salesforce, Dynamics, vTiger or similar) to manage pipelines and customer information.
This role offers a balance of in-office and remote work. Two days a week (typically on agreed upon days like Tuesdays and Wednesdays, subject to team scheduling) you'll work from our Milton Keynes office. Three days a week you'll work from home. On remote days, you are expected to maintain the same professionalism and productivity as in the office.
Benefits- Employee ownership profit share
- Hybrid working (mix of office and home based)
- Flexible holidays
- Contributory pension
- Medical cash plan
- Wellbeing Programme
- Life assurance
- Cycle to work salary sacrifice scheme
- Electric Vehicle salary sacrifice scheme
- Free on-site parking
- On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
- Company funded events and team building
- Relaxed dress code
- Continued learning and development through internal and external training
About the Company: TEAM Energy are a company specialising in energy management software and services. We are well placed to become a leading software and service provider in our related sectors of energy retail and energy management. Our vision is to help all our customers contribute to the delivery of the UK's net zero objectives by delivering products and services that enable successful and optimal carbon and energy management.
Customer Account Manager in Milton Keynes employer: TEAM Energy
Contact Detail:
TEAM Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research TEAM Energy's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and B2B sales. Think about your past experiences and how they align with the role at TEAM Energy. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your B2B sales experience and any relevant achievements in account management, especially in the energy sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy management and how you can contribute to our team. Be sure to mention specific examples of how you've driven customer satisfaction and achieved sales targets.
Showcase Your Relationship-Building Skills: As a Customer Account Manager, strong relationship-building skills are key. In your application, share examples of how you've successfully managed client relationships and resolved issues. We love seeing how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at TEAM Energy!
How to prepare for a job interview at TEAM Energy
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the energy services market. Familiarise yourself with TEAM Energy's offerings and how they compare to competitors. This will show that you're genuinely interested in the role and understand the industry.
✨Showcase Your Success
Prepare specific examples from your past experience where you've successfully managed accounts, met sales targets, or reduced churn. Use metrics to quantify your achievements, as this will help demonstrate your proven track record in B2B sales and account management.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at TEAM Energy and share your enthusiasm for the company's employee ownership culture. This can help you stand out as a candidate who aligns with their values.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills and customer relationship management abilities. Think about how you would handle contract renewals or upsell opportunities, and be prepared to discuss your approach to ensuring customer satisfaction.
