Customer Account Manager in Loughton

Overview

TEAMEnergy is seeking a Customer Account Manager to join our sales team in Milton Keynes. This hybrid role combines two days in‑office per week with three days from home, supporting a portfolio of approximately 400 business customers in the energy services sector.

Key Responsibilities

• Account portfolio management: maintain relationships and drive revenue growth across all assigned accounts.
• Structured account reviews: conduct regular performance reviews and strategy discussions with customer leaders.
• Contract renewals: secure renewals and manage service contracts to ensure customer satisfaction.
• Upsell and cross‑sell: identify and execute opportunities to expand account value within the energy services market.
• Customer onboarding & profiling: onboard new customers and develop detailed profiles to inform sales strategy.
• CRM management: maintain accurate data and generate reports in CRM software (e.g. Salesforce, Dynamics).
• Reporting & communication: prepare and communicate regular account status reports to internal stakeholders.

Required Experience

• B2B sales/account management experience: 3‑5 years, preferably in energy, utilities or a related sector.
• Industry knowledge: strong understanding of energy services (e.g. energy efficiency, certification, compliance) and competitor landscape.
• Proven track record: demonstrated success in meeting or exceeding renewal rates, upsell quotas, and reducing churn.
• Education: Bachelor’s degree in Business, Marketing, Energy Management or related field (preferred).
• CRM & tools proficiency: experience with Salesforce, Dynamics, or similar CRM and strong computer skills (MS Office).

Working Arrangement & Environment

Hybrid: two days a week in the Milton Keynes office (typically Tuesdays and Wednesdays) and three days remote. Expect the same level of professionalism and productivity as onsite.

Benefits

• Employee ownership profit share.
• Hybrid working (office & home).
• Flexible holidays.
• Contributory pension.
• Medical cash plan.
• Well‑being programme.
• Life assurance.
• Cycle‑to‑work salary‑sacrifice scheme.
• Electric vehicle salary‑sacrifice scheme.
• Free on‑site parking.
• On‑site kitchenette and chill‑out areas with free fruit, tea, coffee and cordial.
• Company‑funded events and team building.
• Relaxed dress code.
• Continued learning and development through internal and external training.

About the Company

TEAM Energy specialises in energy management software and services, positioned as a leading provider in energy retail and management. In 2019 the company became employee‑owned, sharing success through a profit‑share scheme. Our vision is to help customers deliver the UK’s net‑zero objectives by providing products and services that enable optimal carbon and energy management. We aim to be recognised as the leading software company in the energy sector and are looking for smart, outgoing, pragmatic, and hard‑working individuals to join us.

If you think you are suitable for this Customer Account Manager role, please apply now.