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- Tasks: Manage and grow a portfolio of business customers in the energy services sector.
- Company: Join TEAM Energy, an employee-owned company with a collaborative culture.
- Benefits: Enjoy competitive salary, uncapped commission, flexible holidays, and a wellbeing programme.
- Why this job: Be a co-owner and make a real impact on energy management and sustainability.
- Qualifications: 3-5 years in B2B sales/account management, preferably in energy or utilities.
- Other info: Hybrid working model with excellent career growth and team-building events.
The predicted salary is between 28000 - 36000 £ per year.
TEAM Energy is seeking a Customer Account Manager to join our sales team in Milton Keynes (Hybrid working 2 days office based per week).
Salary: £35,000 - £45,000 Plus Uncapped Commission (c£8,750 - £10,500)
Hours of Work: 37 hours per week
Contract Type: Permanent
Your role will be to manage and grow a portfolio of business customers in the energy services sector. You will serve as the primary relationship manager for approximately 400 assigned customer accounts. In this hybrid role, you will be responsible for driving customer satisfaction, renewing service contracts, and identifying upsell opportunities, all while coordinating closely with our support teams to ensure excellent service delivery.
The ideal candidate is a proactive account manager with a track record in B2B sales and account management (preferably in the energy or utilities industry), strong relationship-building skills, and the ability to meet retention and revenue growth targets. This position offers a competitive base salary plus commission, with on-target earnings aligned to achievable upsell and renewal goals.
Key Responsibilities- Account Portfolio Management
- Structured Account Reviews
- Contract Renewals
- Upsell and Cross-Sell
- Customer Onboarding & Profiling
- CRM Management
- Reporting & Communication
- B2B Sales/Account Management Experience: Minimum of 3–5 years of experience in B2B account management or sales, preferably in the energy, utilities, or related sector. Experience managing a portfolio of business customers and achieving revenue targets (renewals and sales quotas) is required.
- Industry Knowledge: Strong understanding of the energy services market (e.g. energy efficiency, certification, compliance). Familiarity with common competitor offerings and the needs customers in energy management sector have is a plus.
- Proven Track Record: Demonstrated success in meeting or exceeding sales targets and retaining customers. For example, prior experience hitting renewal rates, upsell quotas, or other KPIs in a similar account manager or customer success role. Experience reducing churn and growing account value is highly valued.
- Education: Bachelor’s degree in Business, Marketing, Energy Management or a related field is preferred (or equivalent professional experience). Relevant certifications in sales or account management are a plus but not mandatory.
- CRM & Tools Proficiency: Proficient in using CRM software (e.g. Salesforce, Dynamics, vTiger or similar) to manage pipelines and customer information. Strong general computer skills, including MS Office (Word, Excel, PowerPoint) for preparing customer reports and sales presentations. Experience in maintaining detailed records and generating reports from CRM data.
This role offers a balance of in-office and remote work. Two days a week (typically on agreed upon days like Tuesdays and Wednesdays, subject to team scheduling) you’ll work from our Milton Keynes office. Three days a week you’ll work from home. On remote days, you are expected to maintain the same professionalism and productivity as in the office.
Benefits- Employee ownership profit share
- Hybrid working (mix of office and home based)
- Flexible holidays
- Contributory pension
- Medical cash plan
- Wellbeing Programme
- Life assurance
- Cycle to work salary sacrifice scheme
- Electric Vehicle salary sacrifice scheme
- Free on-site parking
- On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
- Company funded events and team building
- Relaxed dress code
- Continued learning and development through internal and external training
About the Company: TEAM Energy are a company specialising in energy management software and services. We are well placed to become a leading software and service provider in our related sectors of energy retail and energy management. In 2019 we moved into employee ownership, meaning that all our employees share in the success of our business through a profit share scheme. Our vision is to help all our customers contribute to the delivery of the UK’s net zero objectives by delivering products and services that enable successful and optimal carbon and energy management. Our aim is to be recognised as the leading software company in the energy sector and so we are looking for smart people to help us achieve that – intelligent, outgoing, pragmatic, and hard-working individuals.
If you think you are suitable for this Customer Account Manager role, please apply now.
Locations
Customer Account Manager in Loughton, Milton Keynes employer: TEAM Energy
Contact Detail:
TEAM Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Loughton, Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching TEAM Energy and its competitors. Understand their services and how they fit into the energy management landscape. This will help you showcase your industry knowledge and impress the hiring team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in B2B sales and account management. Use specific examples of how you've met or exceeded targets, as this will demonstrate your value as a potential team member.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining TEAM Energy and being part of our employee-owned culture.
We think you need these skills to ace Customer Account Manager in Loughton, Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your B2B sales experience and any relevant achievements in account management, especially in the energy sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the energy services market and how your skills align with our needs. We love seeing genuine enthusiasm for the role and our company.
Showcase Your CRM Skills: Since CRM proficiency is key for this role, mention any experience you have with tools like Salesforce or Dynamics. We want to know how you’ve used these tools to manage customer relationships and drive sales.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TEAM Energy!
How to prepare for a job interview at TEAM Energy
✨Know Your Stuff
Make sure you brush up on your knowledge of the energy services market. Familiarise yourself with common competitor offerings and the specific needs of customers in energy management. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Track Record
Prepare to discuss your previous B2B sales and account management experiences. Have specific examples ready that highlight how you've met or exceeded sales targets, reduced churn, or successfully managed customer accounts. Numbers speak volumes, so be ready to share your achievements!
✨Demonstrate Relationship-Building Skills
As a Customer Account Manager, building strong relationships is key. Think of examples where you've successfully built rapport with clients or resolved conflicts. Be prepared to discuss your approach to customer satisfaction and how you plan to maintain those relationships.
✨Get Comfortable with CRM Tools
Since you'll be using CRM software like Salesforce or Dynamics, it’s a good idea to brush up on your skills. If you have experience with these tools, be ready to talk about how you've used them to manage pipelines and customer information effectively.