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- Tasks: Assist customers at the trade counter and manage warehouse tasks.
- Company: Join a dynamic team focused on customer satisfaction and efficient service.
- Benefits: Enjoy potential overtime pay, forklift training, and a London living wage after 12 weeks.
- Why this job: Gain hands-on experience in sales and customer service while working in a supportive environment.
- Qualifications: Full UK driving licence required; sales experience and good communication skills preferred.
- Other info: Temporary to permanent role with opportunities for growth and development.
The predicted salary is between 24000 - 33600 £ per year.
FULL UK DRIVING LICENCE ESSENTIAL. Our client is seeking a proactive, motivated and diligent Trade Counter/Warehouse Assistant to join their dynamic and dedicated team. The successful candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills, and provide a friendly and approachable customer experience.
PLEASE NOTE: When not working on the Trade Counter, candidates will be required to work in the Warehouse. A Forklift/Counterbalance Licence is a bonus but not essential as forklift training will be provided and paid for by our client. You may also be required to do call outs which will be paid up to £80-£100 per hour for out of hours work.
Key responsibilities for the role of Trade Counter Assistant:
- Manage customer orders and queries in an effective and efficient manner.
- Ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse, and office spaces.
- Load and unload deliveries by hand (with forklift, if candidate possesses relevant licences).
- Process orders and handle payments.
- Safely move goods to storage areas and around the warehouse facilities as required.
- Put orders together and organise deliveries.
- Advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.
- Complete stock control paperwork or update computerised stock lists accurately and in a timely manner.
Essential qualities for the role of Trade Counter Assistant:
- Display thorough attention to detail and care within your work.
- Have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers.
- Display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently.
- Demonstrate the ability to accept constructive criticism and work well under pressure.
- Possess excellent verbal and written communication skills.
- Demonstrate physical skills like lifting, bending, and carrying.
- Possess the ability to organise your time and workload.
- Be able to carry out basic tasks on a computer or hand-held device.
- Must have a full, clean UK Drivers Licence.
- A forklift (reach or counterbalance) is preferred, but not mandatory.
- Adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.
Shifts: Monday to Friday 7:30 AM - 5 PM (with potential for overtime at time and a half). London living wage of £3600 will be added to your wage once you go permanent with the company after a 12-week trial period. Must be able to do short notice overtime paid at time and a half of £19.50 per hour.
Nature of the role: This Trade Counter Assistant role is a temporary to permanent role for the successful candidate, after a trial period of 13 weeks. We are looking forward to hearing from you at Team CV LTD.
Trade Counter Assistant employer: Team CV LTD
Contact Detail:
Team CV LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by our client. Understanding the range of stock will not only help you advise customers effectively but also demonstrate your enthusiasm and commitment during the interview.
✨Tip Number 2
Highlight any previous experience in customer service and sales during your conversations. Be ready to share specific examples of how you've successfully handled customer queries or upsold products in the past.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've resolved issues efficiently. This will illustrate your ability to think on your feet, which is crucial for the Trade Counter Assistant role.
✨Tip Number 4
If you have a Forklift/Counterbalance Licence, mention it! Even if it's not essential, it can set you apart from other candidates and show your willingness to take on additional responsibilities.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you managed orders or provided excellent customer support, as these are key aspects of the Trade Counter Assistant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving skills. Mention your full UK driving licence and any experience with forklifts, even if it's not mandatory, to strengthen your application.
Highlight Relevant Skills: In your application, clearly outline your attention to detail, communication skills, and ability to work under pressure. These qualities are essential for maintaining high levels of customer satisfaction, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are important traits for the Trade Counter Assistant role.
How to prepare for a job interview at Team CV LTD
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and friendly under pressure.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've had to solve problems quickly and effectively. Discuss how you approached these situations and what the outcomes were, as this will show your proactive nature and diligence.
✨Familiarise Yourself with the Products
Research the types of materials and products the company offers. Being knowledgeable about their stock will not only impress your interviewers but also help you advise customers effectively during the interview.
✨Emphasise Teamwork and Organisation
The role involves working both at the trade counter and in the warehouse, so highlight your ability to work well in a team and manage your time efficiently. Share examples of how you've organised your workload in previous roles.
