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- Tasks: Assist customers at the trade counter and manage warehouse tasks.
- Company: Join a dynamic team focused on customer satisfaction and efficient service.
- Benefits: Enjoy paid forklift training, overtime pay, and a London living wage after 12 weeks.
- Why this job: Gain hands-on experience in customer service and sales while working in a supportive environment.
- Qualifications: Must have a full UK driving licence; sales experience is a plus.
- Other info: Potential for permanent position after a 12-week trial period.
Our client is seeking a proactive, motivated and diligent Trade Counter/Warehouse Assistant to join their dynamic and dedicated team. The successful candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience.
PLEASE NOTE - When not working on the Trade Counter, candidates will be required to work in the Warehouse. A Forklift/Counterbalance Licence is a bonus but not essential as forklift training will be provided and paid for by our client. You may also be required to do call outs which will be paid up to £80-£100 per hour for out of hours.
Key responsibilities for the role:
- Manage customer orders and queries in an effective and efficient manner.
- Ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces.
- Load and unload deliveries by hand (with forklift, if candidate possesses relevant licences).
- Process orders and handle payments.
- Safely move goods to storage areas and around the warehouse facilities as required.
- Put orders together and organise deliveries.
- Advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.
- Complete stock control paperwork or update computerised stock lists accurately and in a timely manner.
Essential qualities for the role:
- Display thorough attention to detail and care within your work.
- Have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers.
- Display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently.
- Demonstrate the ability to accept constructive criticism and work well under pressure.
- Possess excellent verbal and written communication skills.
- Demonstrate physical skills like lifting, bending and carrying.
- Possess the ability to organise your time and workload.
- Be able to carry out basic tasks on a computer or hand-held device.
- Must have a full, clean UK Drivers Licence.
- A forklift (reach or counterbalance) is preferred, but not mandatory!
- Adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.
Shifts: Monday to Friday 7:30 AM - 5 PM (with potential for overtime at time and a half). London living wage of £3600 will be added to your wage once you go permanent with the company after a 12-week trial period. Must be able to do short notice overtime paid at time and a half of £19.50 per hour.
Nature of the role: This Trade Counter Assistant Role is a temporary to permanent role for the successful candidate, after a trial period of 13 weeks.
We are looking forward to hearing from you at Team CV LTD.
Trade Counter Assistant employer: Team CV LTD
Contact Detail:
Team CV LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by our client. Understanding the range of stock will not only help you in customer interactions but also demonstrate your initiative and enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate your approach to handling queries and complaints effectively, which is crucial for this role.
✨Tip Number 3
Be prepared to discuss your previous sales experience and how you've successfully upsold products in the past. Highlighting specific examples will show your capability in promoting the products our client offers.
✨Tip Number 4
Since a full UK driving licence is essential, ensure that you have all necessary documentation ready to present. Being organised and showing that you meet this requirement can set you apart from other candidates.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you demonstrated problem-solving skills and provided excellent customer experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role. Mention your full UK driving licence and any relevant experience with stock management or warehouse operations, as well as your willingness to learn forklift operation.
Highlight Key Skills: In your application, clearly outline your attention to detail, ability to work under pressure, and strong communication skills. These are essential qualities for the Trade Counter Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Team CV LTD
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain friendly and approachable under pressure.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've effectively solved problems in a work environment. Discuss how you approached the issue, what steps you took, and the outcome. This will show your potential employer that you can handle challenges efficiently.
✨Familiarise Yourself with the Products
Research the types of products the company offers. Being knowledgeable about their stock will allow you to advise customers effectively during the interview, demonstrating your proactive approach and genuine interest in the role.
✨Prepare for Practical Questions
Expect questions related to physical tasks, such as lifting and moving goods. Be ready to discuss your experience with these tasks and any relevant training, like forklift operation, even if you haven't had formal training yet.
