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- Tasks: Handle customer orders and enquiries with a friendly and efficient approach.
- Company: Join a nationwide company known for excellent customer service.
- Benefits: Gain valuable experience in a supportive team environment with potential for permanent placement.
- Why this job: Make a real difference by ensuring customer satisfaction and contributing to a dynamic team.
- Qualifications: Good communication skills, basic computer literacy, and a proactive attitude are essential.
- Other info: Flexible working hours with opportunities for overtime and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for.
Key responsibilities of Customer Service Advisor:
- Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
- Provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction.
- Familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
- There will be some warehouse duties involved including working on the trade counter when required.
- Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
- Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
- Communicate enquiries to the External Sales Engineers to enable maximisation of potential sales.
- Participation in the annual stock take.
Essential qualities for the role of Customer Service Advisor:
- Must be well-presented, polite, helpful, proactive and motivated.
- Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
- As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
- Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
PLEASE NOTE - When not working as Customer Service Advisor you will be required to assist on the Trade Counter.
Shifts: Monday to Friday 7:30AM – 5PM (with potential overtime).
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.
We look forward to hearing from you at Team CV LTD.
Customer Service Advisor in Surrey employer: Team CV LTD
Contact Detail:
Team CV LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Surrey
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Advisor and role-play how you'd handle them. This will help you feel more prepared and relaxed when it’s your turn to shine.
✨Tip Number 3
Don’t underestimate the power of a friendly smile! Even if it’s a virtual interview, your enthusiasm and approachability can make a huge difference. Remember, they’re looking for someone who can connect with customers effortlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Surrey
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities and essential qualities mentioned in the job description. This will help you tailor your application to show how you fit the bill.
Be Personable: Since this role is all about customer interaction, let your personality shine through in your application. Use a friendly tone and share examples of how you've provided excellent customer service in the past. We want to see that you're approachable and proactive!
Highlight Relevant Skills: Make sure to showcase your numeracy, literacy, and computer skills, especially if you have experience with Microsoft Office. Mention any specific experiences that demonstrate your ability to handle orders and enquiries efficiently, as this is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Team CV LTD
✨Know Your Products
Before the interview, make sure you familiarise yourself with the broad range of products the company offers. This will not only help you answer questions confidently but also show your proactive approach and genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice answering common customer service scenarios out loud. This will help you articulate your thoughts better during the interview and demonstrate your ability to handle customer enquiries effectively.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you identified and resolved issues for customers. Be ready to share these stories during the interview to highlight your proactive nature and ability to ensure customer satisfaction.
✨Be Ready for Flexibility Questions
Since the role requires adaptability, prepare to discuss how you've handled changing priorities in previous jobs. Share specific instances where you successfully adjusted to new tasks or responsibilities, showcasing your flexibility and teamwork.
