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- Tasks: Assist customers with inquiries and ensure fast, efficient service.
- Company: Join a nationwide company known for excellent customer service.
- Benefits: Temporary to permanent role with potential overtime and career growth.
- Why this job: Be the friendly voice that builds customer loyalty and enhances our reputation.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Work Monday to Friday with a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensure that customers receive the fast and efficient response that our client is known for.
MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service.
DIMENSIONS
- Dealing with all calls to the Branch Sales Office
- 7 Main product lines with many thousands of product codes
- Dealing with all customers
MAIN DUTIES/RESPONSIBILITIES:
The jobholder is expected to take responsibility for handling customer orders and enquiries across a broad product range. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter.
The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising.
You will be expected to:
- Provide a friendly and helpful response to customer enquiries to the total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry.
- Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
- Resolve customer queries / complaints to the satisfaction of all parties.
- Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
- Communicate enquiries to the External Sales Engineers to enable maximisation of potential sales.
- Participation in the annual stock take.
- As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a Director.
Shifts: Monday to Friday 7:30AM – 5PM (with potential for overtime).
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 12 weeks.
We look forward to hearing from you at Team CV LTD.
Contact Detail:
Team CV LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Advisor and role-play how you'd handle them. This will help you feel more prepared and relaxed when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities listed.
Be Personable: Since this role is all about customer interaction, let your personality shine through in your application. Use a friendly tone and show that you’re approachable and ready to help customers with their queries.
Highlight Relevant Experience: Make sure to showcase any previous customer service experience you have. Talk about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Team CV LTD
✨Know Your Products
Familiarise yourself with the broad range of products the company offers. Being able to discuss these confidently will show that you're proactive and knowledgeable, which is key for a Customer Service Advisor.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully to questions and respond thoughtfully. This skill is crucial for resolving customer queries effectively and will highlight your suitability for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer complaints or issues in the past. This will illustrate your capability to handle challenges and contribute to the company's goal of enhancing customer satisfaction.
✨Emphasise Teamwork
Be ready to discuss how you work well with others, especially in a fast-paced environment. Mention any experiences where you've collaborated with colleagues to improve service levels, as this aligns with the company's values.
