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- Tasks: Join a team to design and enhance DVLA's digital services for the public.
- Company: DVLA, a key player in digital service design.
- Benefits: Gain hands-on experience, competitive pay, and work in a supportive environment.
- Why this job: Make a real difference in public services while developing your design skills.
- Qualifications: Experience in service design and ability to mentor trainee designers.
- Other info: Work in a dynamic AGILE environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Overview
Specialist role: Designer
Summary of the work
DVLA currently uses in-house interaction design/concept creation capability to design and improve its digital services. Demand for this capability outstrips what we resource. We aim to bolster the in-house team with 3 interaction designers to support the development and continuous improvement of our digital services.
Latest start date: 08/08/2016
Expected contract length: 12 Months
Region: Wales
Organisation the work is for: Driver & Vehicle Licensing Agency (DVLA)
Job Description
About the work
Who the specialist will work with
The three specialists will be required to work closely with DVLA's internal Customer Insight Unit and its Service Design Leads to help develop and shape DVLA services. The Customer Insight Unit will determine the allocation of the specialists via the needs of the Service Design Leads. The Service Design Leads will then task manage the resources within the service teams they have responsibility for, and the resources will work alongside a mix of DVLA and other third party suppliers to develop and support the service within their capability skillset.
What the specialist will work on
- Supplement DVLA's in-house interaction design resource team with a team of 3 interaction design specialists.
- Support strategic priorities within the development and maintenance of the public services DVLA provides.
- Support the continuous improvement of other DVLA digital services in live and public beta phase, including View Driver Licence, Share Driver Licence and Online Enforcement Penalty Payment.
- Assist via knowledge/skills transfer to DVLA interaction Design Trainees to grow DVLA's internal capability within the field.
Work setup
Address where the work will take place: The work will take place at the main DVLA site in Swansea. The full address is below: Driver & Vehicle Licensing Agency, Longview Road, Morriston, Swansea SA6 7JL.
Working arrangements
As well as providing skill/knowledge transfer to the customer's in-house resources, the specialists will help train 4 additional trainee designers who will be with the team 2-3 days per week. All of DVLA's service design teams work via the AGILE methodology. The limit for travel expenses is £90 for an overnight stay and £45 for travelling from home outside a 75 mile radius to DVLA's main site. The specialists will be expected to work for 8 hours per day, 5 days a week onsite during agreed business hours.
Security clearance
The resources will need to prove that they have full security checks (SC) with a minimum of 5 years UK residency in place.
Qualifications
Skills and experience
Essential skills and experience:
- Be able to knowledge transfer and upskill 2-4 DVLA trainee Interaction designers 2-3 days per week.
- Have proven knowledge and expertise of custom service design of large scale organisations, systems and associated business processes.
- Have the ability to build software/paper based prototypes - Software Engineer skills.
- Have experience operating in an AGILE environment.
- Have the ability to build concepts for inclusion in service design - root cause analysis, user insight and needs identification.
- Have the ability to produce content and accessibility design.
- Have experience of service design in large organisations.
- Have excellent communication skills for engagement with stakeholders.
Nice-to-have skills and experience:
- Produce evidence of supporting the continuous improvement of digital services in public beta and live phases.
- Display proven knowledge and expertise of custom service design of large scale organisations and systems and associated business processes.
- Evident previous interactions of skills transfer and knowledge sharing to organisational staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Interaction designers in Swansea employer: Team Consulting
Contact Detail:
Team Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interaction designers in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DVLA on LinkedIn. A friendly chat can give us insider info about the team and the work culture, plus it might just get your foot in the door.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best interaction design projects. Make sure to include case studies that demonstrate your problem-solving abilities and how you’ve improved digital services in the past.
✨Tip Number 3
Prepare for the interview by brushing up on AGILE methodologies. Since DVLA works in this way, we should be ready to discuss how we’ve applied AGILE principles in our previous roles and how we can contribute to their projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we can keep track of your application status easily!
We think you need these skills to ace Interaction designers in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the interaction designer role. Highlight your experience with service design, AGILE methodologies, and any relevant projects that showcase your skills in user insight and needs identification.
Showcase Your Prototyping Skills: Don’t forget to include examples of your ability to build software or paper-based prototypes. This is a key part of the role, so demonstrating your hands-on experience will really make you stand out!
Emphasise Communication Skills: Since you'll be working closely with DVLA's Customer Insight Unit and Service Design Leads, it's crucial to highlight your excellent communication skills. Share examples of how you've engaged with stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Team Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of interaction design principles and the AGILE methodology. Familiarise yourself with DVLA's digital services, especially those mentioned in the job description, like View Driver Licence and Online Enforcement Penalty Payment.
✨Showcase Your Skills
Prepare a portfolio that highlights your experience in service design and any prototypes you've built. Be ready to discuss how you've improved digital services in previous roles and how you can bring that expertise to DVLA.
✨Engage with Stakeholders
Practice your communication skills! You'll need to demonstrate how you can effectively engage with various stakeholders. Think of examples where you've successfully collaborated with teams or clients to achieve a common goal.
✨Be Ready for Knowledge Transfer
Since part of the role involves training trainee designers, think about how you would approach knowledge transfer. Prepare examples of how you've mentored others or shared your expertise in past positions.
