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- Tasks: Provide top-notch technical support and troubleshoot server issues for our customers.
- Company: Join team.blue, a leading digital enabler with a diverse and inclusive culture.
- Benefits: Enjoy enhanced holidays, a birthday bonus, and a relaxed work atmosphere.
- Why this job: Make a real impact by helping customers succeed online with innovative solutions.
- Qualifications: Experience in technical support, troubleshooting, and a passion for customer service.
- Other info: Comprehensive training provided, with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Company overview: Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and the UK, and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.
Come as you are. Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability: At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose Team.Blue Internet Services UK Limited? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What we do: We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated web hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values: The five characteristics that drive our behaviours and the heart of our business culture;
- We put our customers at the heart of everything we do
- We’re stronger together and we trust each other to do the right thing
- We tell it like it is, and keep doors and minds open
- We treat each other with respect and regard
- We’re always thinking ’what’s next?’
Job description: We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As Technical Support Advisor, you will be leading all customer and service provider interactions via phone, email, internal ticket system, and face to face. You will be responsible for escalating tickets to supervisors, management, and other departments as and when required. You will carry out maintenance of network cabling, racking and de-racking servers and other devices, reboots, operating system and software installations, remote hands and troubleshooting, attaching KVMs (keyboard, video, mouse), accompany vendors/customers to appropriate data floor and provide direct assistance. You will act as the middle person to exchange communications between our customers and other relevant areas of the business, thus facilitating information gathering for troubleshooting and assisting our customers.
Key Responsibilities:
- Interacting with customers via email, phone, ticket system, and face to face.
- Troubleshooting server hardware and connectivity issues.
- Working with 3rd party providers to process, analyse and resolve customer issues.
- Hardware installation (racking/cabling/memory/drives/RAID cards).
- Software configuration (operating system installs, updates, control panels, SQL Server).
- Manual handling of hardware (servers, routers, switches etc.).
Skills & experience:
- Data centre experience
- Server hardware troubleshooting
- Helpdesk or technical support
- Cabling and networking
- Windows and Linux
- TCP/IP
- Clear written and verbal English
- Ability to learn and retain
- Excellent communicator
- Coordinates and prioritises work
Key Competencies:
- Analytical troubleshooting
- Team working
- Attention to detail
- Excellent customer service
- Self-motivation
- Prioritise tasks
- Excellent time management
- Commendable communication
Technical competencies:
- Hardware troubleshooting
- Network troubleshooting
- RAID knowledge/setup
- Linux/Windows concepts and use
Working hours: You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, during this time you will be working 9am to 5:30pm Monday-Friday. You will then be working in a shift pattern: 4 day shifts from 7am to 7pm, followed by 4 days off, for 1 month (32 days), then 4 night shifts from 7pm to 7am, followed by 4 days off, for 1 month.
Right to work: At any stage, please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support sponsorship visas.
Technical Support Advisor Technical · Reading-UK in Worcester employer: Team Blue
Contact Detail:
Team Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor Technical · Reading-UK in Worcester
✨Tip Number 1
Get to know the company! Before your interview, dive into Team.Blue's values and culture. This will help you connect your skills and experiences to what they care about, showing you're not just another candidate.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with server hardware and connectivity issues, brush up on your technical knowledge. Maybe even set up a mini lab at home to get hands-on experience.
✨Tip Number 3
Be ready to showcase your communication skills! As a Technical Support Advisor, you'll need to explain complex issues clearly. Think of examples where you've successfully communicated with customers or team members in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Team.Blue and being part of our mission to empower businesses online.
We think you need these skills to ace Technical Support Advisor Technical · Reading-UK in Worcester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and customer support shine through. We love seeing candidates who are genuinely excited about the role and our mission at Team.Blue!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We want to see how you can contribute to our Network Operations Centre team!
Be Clear and Concise: Keep your writing clear and to the point. Use straightforward language to describe your experiences and skills. Remember, we appreciate good communication skills, so show us what you've got!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Team Blue
✨Know Your Tech Inside Out
As a Technical Support Advisor, you'll need to demonstrate your understanding of server hardware and networking. Brush up on your knowledge of TCP/IP, RAID setups, and both Windows and Linux operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past.
✨Show Off Your Communication Skills
Since you'll be the bridge between customers and various departments, it's crucial to showcase your communication prowess. Practice explaining technical concepts in simple terms and think of examples where you successfully resolved customer issues through effective communication.
✨Emphasise Teamwork and Collaboration
Team.Blue values collaboration, so highlight your experience working in teams. Share stories that illustrate how you’ve worked with others to solve problems or improve processes. This will show that you align with their culture of trust and respect.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like troubleshooting a server issue or handling a difficult customer. Think through your approach to these scenarios beforehand, focusing on your analytical troubleshooting skills and how you prioritise tasks under pressure.
