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- Tasks: Ensure top-notch quality in customer interactions and support our team with training and performance monitoring.
- Company: Join a diverse and inclusive tech company dedicated to sustainability and customer success.
- Benefits: Flexible working, enhanced holiday scheme, birthday bonus, and a supportive work environment.
- Why this job: Make a real impact in a dynamic contact centre while developing your skills.
- Qualifications: Strong IT skills, clear communication, and a passion for customer service.
- Other info: Enjoy a collaborative atmosphere with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2300 experts serve its 2.5+ million customers across Europe and beyond. Come as you are - Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability - At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose team.blue? We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:
- a diverse and inclusive culture;
- access to flexible working opportunities;
- a relaxed, collaborative atmosphere;
- motivational, coach-style leadership;
- employee perks, including an enhanced holiday scheme and a birthday bonus.
We make succeeding online as easy as it can be for our customers. We:
- Provide award-winning IT services.
- Keep our products accessible and competitive.
- Offer a diverse range of products to allow customers to grow.
- Are customer-obsessed, offering multi-channel exceptional support.
The five characteristics that drive our behaviours and the heart of our business culture:
- We put our customers at the heart of everything we do.
- We’re stronger together and we trust each other to do the right thing.
- We tell it like it is and keep doors and minds open.
- We treat each other with respect and regard.
- We’re always thinking ”what’s next?”
We are looking for two Quality Assurance Specialists to join our Contact Centre team in our office in Worcester. You will be working in a target driven contact centre with a strong sales culture, providing critical support to our staff and leadership teams. In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.
Key responsibilities
- Quality Check calls and Tickets
- Audit Customer Care UK & IE sales
- NPS reporting and improvement
- Designing quality standards, procedures and specifications for the contact centre
- Preparing performance reporting
- Monitoring performance
- Commercial training for new starters and existing staff
- Determined Training needs
Skills & Experience
- Strong IT skills
- Resilient & confident with the ability to problem solve
- Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
- Clear written and verbal communication skills
Key Competencies
- Exceptional communication and influencing skills
- Experience working in customer service environment
- Taking pride in your working standards, behaviour and attitude
- Excellent problem solving skills
- A natural flair for delivering excellent customer support
- Team Working
- An inquisitive mind and strong motivation to learn new skills
Working hours
Normal office hours are Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.
Training
You will be given complete training and support from our office in Worcester. Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support Sponsorship Visas.
Quality Assurance Specialist Contact Centre · Worcester- UK · employer: team.blue
Contact Detail:
team.blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist Contact Centre · Worcester- UK ·
✨Tip Number 1
Get to know the company! Before your interview, dive into team.blue's values and culture. This will help you connect your skills and experiences to what they care about, showing them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of a Quality Assurance Specialist in a contact centre.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in customer service before. This will demonstrate your resilience and ability to thrive in a target-driven environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Quality Assurance Specialist Contact Centre · Worcester- UK ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Assurance Specialist role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role requires exceptional communication, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively, just like we do at StudySmarter.
Be Authentic: We value openness and respect, so let your personality shine through in your application. Share your motivations and what excites you about joining team.blue. We’re looking for genuine individuals who align with our culture!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at team.blue
✨Know the Company Inside Out
Before your interview, take some time to research team.blue. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their diverse and inclusive culture.
✨Showcase Your Communication Skills
As a Quality Assurance Specialist, exceptional communication is key. Prepare examples from your past experiences where you've successfully communicated with customers or team members. This will demonstrate your ability to influence and collaborate effectively, which is highly valued at team.blue.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you faced challenges in a customer service environment and how you resolved them. Highlight your resilience and confidence in these scenarios to align with the company's focus on strong teamwork and support.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process for new starters or how performance is monitored in the contact centre. This shows your eagerness to learn and grow within the company, aligning with their goal of helping every team member achieve more than they thought possible.
