At a Glance
- Tasks: Deliver top-notch technical support and help customers succeed with our products.
- Company: Join a dynamic team at a leading tech company focused on customer success.
- Benefits: Enjoy flexible remote work options, competitive pay, and comprehensive training.
- Other info: Be part of a culture that values sustainability and teamwork.
- Why this job: Make a real difference by helping customers thrive while developing your skills.
- Qualifications: Experience in customer support and a passion for problem-solving are key.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Success Technical Advisor, you will be responsible for delivering exceptional technical support to our customers, primarily troubleshooting hosting, email, and other products offered by name.co.uk. Your role will involve ensuring customers are successful with our products while also contributing to the growth of the business through upselling and cross‑selling opportunities. You will be part of a dynamic technical team, operating within a commercial model where hitting sales‑driven targets is essential. Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture.
Key responsibilities
- Provide expert‑level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.
- Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
- Ensure customers are set up for success by guiding them through product features, configuration, and best practices.
- Identify and recommend opportunities for upselling and cross‑selling relevant products or services that will enhance the customer’s experience.
- Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
- Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
- Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
- Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
- Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
- Stay updated on industry trends, product enhancements, and emerging technologies to provide up‑to‑date support and advice.
Experience & Skills
- Proven experience in customer support, ideally in a phone‑based role with exposure to a commercial or sales‑driven environment.
- Strong communication, active listening, and problem‑solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- Familiarity with CMS and ticketing systems, and basic billing/account management processes.
- A customer‑centric mindset with a passion for delivering exceptional service and helping customers succeed.
Competencies
- Providing excellent customer service.
- Delivering business results.
- Teamwork.
- Ability to work in a fast moving environment and to tight deadlines.
- Self‑motivation.
- Attention to detail.
Working hours
Normal office hours are Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.
Training
Training will be given in our office in Worcester. Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visas.
Customer Success Techical Advisor in Worcester employer: team.blue
At name.co.uk, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Success Technical Advisor, you will benefit from comprehensive training, opportunities for professional growth, and the chance to contribute to our commitment to sustainability. With flexible working arrangements and a focus on employee well-being, we ensure that our team members thrive both personally and professionally in our vibrant Worcester office.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Techical Advisor in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at team.blue. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like team.blue before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Techical Advisor in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to team.blue:Your cover letter is your chance to shine! Tell us why you want to work at team.blue specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at team.blue!
How to prepare for a job interview at team.blue
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
