Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers succeed with our products through phone support and personalised assistance.
- Company: Join team.blue, a diverse and inclusive tech ecosystem with over 2300 experts.
- Benefits: Flexible working, enhanced holiday scheme, and a birthday bonus await you!
- Why this job: Make a real impact by ensuring customers have a seamless experience with our services.
- Qualifications: Experience in customer support, strong communication skills, and a passion for helping others.
- Other info: Enjoy a relaxed atmosphere and opportunities for growth in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2300 experts serve its 2.5+ million customers across Europe and beyond.
Come as you are — Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability — At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose team.blue? We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- Access to flexible working opportunities
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus
What we do: We make succeeding online as easy as it can be for our customers. We:
- Provide award-winning IT services.
- Keep our products accessible and competitive.
- Offer a diverse range of products to allow customers to grow.
- Are customer-obsessed, offering multi-channel exceptional support.
Our values: The five characteristics that drive our behaviours and the heart of our business culture.
- We put our customers at the heart of everything we do.
- We’re stronger together and we trust each other to do the right thing.
- We tell it like it is and keep doors and minds open.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?
Role: Customer Success Sales Advisor. You will play a key role in ensuring our customers have a seamless experience with our products and services. Your primary responsibility will be managing billing and account enquiries, while guiding customers to achieve success with our products. This role will predominantly involve handling customer interactions via phone calls; you may also rotate into managing customer enquiries through a ticketing system. You will be part of the Customer Care team, operating within a commercial model, and contributing to sales-driven targets and customer retention.
Key responsibilities:
- Serve as the primary contact for customer billing and account enquiries, primarily through phone support, ensuring timely and effective resolution.
- Rotate into handling customer requests via our ticketing system as needed.
- Provide personalised support to help customers maximise the value of our products and services.
- Proactively engage with customers over the phone to understand their needs and recommend solutions that align with their business objectives.
- Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
- Support the achievement of sales and retention targets by identifying cross-sell and upsell opportunities during customer interactions.
- Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems.
- Stay informed about product updates, industry trends, and customer feedback to continuously improve service delivery.
Experience & Skills:
- Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
- Strong communication, active listening, and problem-solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.
Competencies:
- Providing excellent customer service
- Delivering business results
- Teamwork
- Ability to work in a fast-moving environment and to tight deadlines
- Self motivation
- Attention to detail
Working hours: Normal office hours are: Monday to Friday, 6am - 7pm, split into shift patterns: 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.
Training: You will be given complete training and support from our office in Worcester. Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work: At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visas.
Customer Success Sales Advisor Contact Centre · Worcester- UK · employer: team.blue
Contact Detail:
team.blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Sales Advisor Contact Centre · Worcester- UK ·
✨Tip Number 1
Get to know the company inside out! Before your interview, check out team.blue's website and social media. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling customer enquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've gone above and beyond for customers in previous roles. This will demonstrate your customer-centric mindset and ability to drive results, which is key for the Customer Success Sales Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Sales Advisor Contact Centre · Worcester- UK ·
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond to help customers succeed in the past. Share specific examples that showcase your problem-solving skills and ability to build rapport!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. We love seeing candidates who understand our mission and can connect their experience to what we do at team.blue.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. Remember, we’re looking for someone who can communicate effectively, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at team.blue
✨Know the Company Inside Out
Before your interview, take some time to research team.blue. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer-Centric Mindset
As a Customer Success Sales Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or helped them achieve their goals. This will demonstrate your customer-centric approach.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding the needs of customers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview, as this is common for customer service roles. Practice handling customer inquiries or complaints in a calm and professional manner, highlighting your problem-solving skills and ability to recommend solutions.
