At a Glance
- Tasks: Drive sales by promoting our products and ensuring a great customer experience.
- Company: Join a dynamic team focused on customer success and innovative solutions.
- Benefits: Enjoy flexible working hours, remote options, and comprehensive training.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers find the best solutions for their needs.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Success Sales Advisor, you are responsible for driving the sales function by actively promoting and selling our products and solutions to customers. Your role includes identifying customer needs, presenting tailored solutions, maximising upsell and cross‑sell opportunities, and ensuring a positive customer experience throughout the sales process.
Key Responsibilities
- Proactively identify sales opportunities through inbound and outbound customer interactions.
- Recommend products and services that meet customer needs and deliver value.
- Achieve individual and team sales, revenue, and conversion targets.
- Build strong customer relationships through professional and consultative conversations.
- Upsell and cross‑sell relevant products and services to existing customers.
Experience & Skills
- Proven experience in customer support, ideally in a phone‑based role with exposure to a commercial or sales‑driven environment.
- Strong communication, active listening, and problem‑solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- A customer‑centric mindset with a passion for delivering exceptional service and helping customers succeed.
Competencies
- Providing excellent customer service.
- Delivering business results.
- Teamwork.
- Ability to work in a fast‑moving environment and to tight deadlines.
- Self‑motivation.
- Attention to detail.
Working Hours
Normal office hours are Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday – 8am - 4pm remote. Remote working also available on Fridays.
Training
You will be given complete training and support from our office. Initial training will be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to Work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visas.
Customer Success & Sales Advisor in Worcester employer: team.blue
As a Customer Success Sales Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and flexible working options, including remote opportunities on Fridays. Join us to not only achieve your sales targets but also to build meaningful relationships with customers while enjoying a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Sales Advisor in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at team.blue. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like team.blue before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Sales Advisor in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to team.blue:Your cover letter is your chance to shine! Tell us why you want to work at team.blue specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at team.blue!
How to prepare for a job interview at team.blue
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
