At a Glance
- Tasks: Drive sales by promoting our products and ensuring a great customer experience.
- Company: Join a dynamic team focused on customer success and innovative solutions.
- Benefits: Enjoy flexible working hours, remote options, and comprehensive training.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers find the best solutions for their needs.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Success Sales Advisor, you are responsible for driving the sales function by actively promoting and selling our products and solutions to customers. Your role includes identifying customer needs, presenting tailored solutions, maximising upsell and cross‑sell opportunities, and ensuring a positive customer experience throughout the sales process.
Key Responsibilities
- Proactively identify sales opportunities through inbound and outbound customer interactions.
- Recommend products and services that meet customer needs and deliver value.
- Achieve individual and team sales, revenue, and conversion targets.
- Build strong customer relationships through professional and consultative conversations.
- Upsell and cross‑sell relevant products and services to existing customers.
Experience & Skills
- Proven experience in customer support, ideally in a phone‑based role with exposure to a commercial or sales‑driven environment.
- Strong communication, active listening, and problem‑solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- A customer‑centric mindset with a passion for delivering exceptional service and helping customers succeed.
Competencies
- Providing excellent customer service.
- Delivering business results.
- Teamwork.
- Ability to work in a fast‑moving environment and to tight deadlines.
- Self‑motivation.
- Attention to detail.
Working Hours
Normal office hours are Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday – 8am - 4pm remote. Remote working also available on Fridays.
Training
You will be given complete training and support from our office. Initial training will be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to Work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visas.
Customer Success Sales Advisor in Worcester employer: team.blue
At team.blue, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Worcester. Our commitment to employee growth is evident through comprehensive training programs and the flexibility of remote working options, allowing you to thrive both personally and professionally while making a meaningful impact in customer success.
