At a Glance
- Tasks: Analyse data and systems to improve knowledge management and AI customer care solutions.
- Company: Join team.blue, a leading digital enabler with a diverse and inclusive culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to sustainability and diversity.
- Why this job: Make a real impact by shaping knowledge foundations for innovative digital services.
- Qualifications: 3+ years as a Business/Technical Analyst with strong analytical skills.
The predicted salary is between 54000 - 66000 £ per year.
Companyteam.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
We are looking for a Business/Technical Analyst, Foundations & Knowledge Management to help shape the knowledge foundation and its integrations. You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.
Responsibilities
- Gather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirements.
- Analyse existing knowledge sources, data flows, systems and processes to identify gaps, issues and opportunities for improvement.
- Define and maintain the content model in partnership with the Foundation PM, ensuring knowledge is structured effectively for downstream systems and AI-powered customer care.
- Map knowledge sources, data flows and integration points and identify how information should flow between systems.
- Translate requirements into user stories, process flows and acceptance criteria, working closely with technical teams and stakeholders.
- Support the implementation and configuration of knowledge workflows and integrations, including making adjustments where appropriate.
- Design and execute tests, analyse results and troubleshoot issues to validate that changes improve the quality and performance of the solution.
- Work iteratively with business and technical teams to identify what works, what doesn't and how the solution can be improved.
Requirements
- 3+ years of experience as a Business/Technical Analyst or similar hybrid role on technology or data projects.
- Strong experience analysing data, systems and business processes to identify issues, opportunities and the root causes behind them.
- Ability to translate business requirements into technical solutions and define how changes should be implemented and tested.
- Experience eliciting and documenting requirements, including user stories, process maps, workflows and acceptance criteria.
- Hands-on experience with testing, validating and troubleshooting technology solutions, with the ability to design and execute tests and interpret the results.
- Comfortable working with low-code/workflow platforms and making or supporting configuration changes.
- Strong analytical and stakeholder management skills.
- Excellent documentation and communication skills.
- Located near one of our European offices, as this is a hybrid role.
Nice to have
- Basic scripting skills and the ability to work with datasets.
- Understanding of knowledge management.
- Experience with KM or CMS platforms.
- Exposure to APIs and system integration.
- Awareness of AI / RAG knowledge retrieval.
Right to Work
At any stage, please be prepared to provide proof of eligibility to work in the country you're applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.
ESG
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
The most trusted digital enabler team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.
Business/Technical Analyst - Knowledge Management in Worcester employer: team.blue
At team.blue, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Worcester. Our commitment to employee growth is evident through comprehensive training programs and the flexibility of remote working options, allowing you to thrive both personally and professionally while making a meaningful impact in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Business/Technical Analyst - Knowledge Management in Worcester
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like team.blue!
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Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Business/Technical Analyst - Knowledge Management in Worcester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at team.blue, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at team.blue
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with team.blue’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
